Michelle Ziegler
assembly/customer service rep
Orlando,FL
Summary
Knowledgeable Production Assembler trained in operation of manufacturing equipment. Observant leader keen on safety protocol. Acknowledged for strong leadership skills and regulation compliance. Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation and maintenance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Production Assembler
Clamco
07.2020 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Assembled parts correctly according to specifications, reducing quality issues.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Followed safety protocols to maintain safe working environment.
- Trained new assembly personnel on proper use of equipment.
- Inspected completed products to encourage quality and adherence to company standards.
- Recognized and reported defective material and equipment to shift supervisor.
- Monitored inventory, keeping necessary supplies on hand.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Participated in projects requiring assembly of large and small components.
- Coordinated with other departments to complete projects within deadline.
- Verified part numbers and placed parts in appropriate shipping containers.
- Assisted in development of new assembly processes.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Documented all in-process and out-of-process assembly activities.
- Trained new team members
Stylist Manager
Great Clips
11.2017 - 07.2020
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
- Conducted personal sessions to address client hair and skin issues, suggesting suitable salon services and treatments.
- Created detailed descriptions of salon and spa packages, discounts and facility features to inform customers of offerings.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled employee scheduling and coverage needs during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
- Scheduled employees to maintain adequate coverage during business hours.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Boosted professional hair care product sales through upselling, visual merchandising and retail display optimization.
- Conducted personal sessions to address client hair and skin issues, suggesting suitable salon services and treatments.
Assistant Store Manager
Panera Bread
07.2016 - 06.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Assistant Manager
Equinox Hair And Nails
10.2010 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Invacare
06.2000 - 10.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
BMV
09.1998 - 08.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
Education
Managers License of Cosmetology - Hair Design
Rafael's School of Beauty
North Olmsted, OH09.2010
Skills
- Operational Efficiency and Safety
- Critical Thinking
- Building Materials
- Waste Reduction
- Quality Inspections
- Blueprint Reading
- Safety Regulation Adherence
- Following Procedures and Protocols
- Lockout and Tagout Procedures
- Product Assembly and Disassembly
- Pneumatic Tools
- Electric Marking Tools
- Inspection and Calibration
- Small Parts Assembly
- Production Efficiency
Timeline
Production Assembler
Clamco
07.2020 - 07.2023
Stylist Manager
Great Clips
11.2017 - 07.2020
Assistant Store Manager
Panera Bread
07.2016 - 06.2017
Assistant Manager
Equinox Hair And Nails
10.2010 - 08.2016
Customer Service Representative
Invacare
06.2000 - 10.2003
Customer Service Representative
BMV
09.1998 - 08.2000
Managers License of Cosmetology - Hair Design
Rafael's School of Beauty
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