Michelle Zimmerman
Greenfield,IN
Summary
Achieved significant outcomes in patient and family support across roles at Indiana Donor Network and other healthcare settings, excelling in crisis intervention and effective communication. Demonstrated expertise in client needs assessment and advocacy, enhancing family decision-making and patient care. Proven ability to foster multicultural sensitivity and professional boundaries, contributing to positive team and patient achievements. Global understanding of the organ and tissue donation process from both the community and industry standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Family Service Advocate
Indiana Donor Network
Indianapolis, IN
06.2003 - Current
- Promoted family involvement in decision-making processes by encouraging participation and planning to donate their loved one's organs and tissues.
- Contributed positively towards team goals utilizing excellent communication skills when collaborating with colleagues across departments.
- Fostered a supportive environment for families experiencing grief challenges with individualized conversations unique to their family dynamics.
- Supported healthy relationships with early intervention conversations and education within a given hospital donation will take place.
- Enabled families to develop effective aftercare strategies through leading evidence-based educational support relating to the recipients who have received a transplant.
Patient Support Partner
Community Health Network
Indianapolis, IN
01.2000 - 01.2005
- Provided outstanding service to all patients in an intensive and critical care setting while promoting effective communication.
- Achieved successful patient outcomes by identifying and addressing their unique needs and medical goals.
- Stayed informed on medical diseases and conditions that would be addressed in the work environment.
- Networked with other professionals and organizations to expand on current job roles and responsibilities.
- Contributed to the overall team efforts by attending collaborative workshops to provide job resources to enhance patient care.
Certified Nurses Assistant
Manor Care Nursing Home
Indianapolis, IN
01.1993 - 01.2003
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Arts - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05.2024
High School Diploma -
Southport High School
Indianapolis, IN05.1994
Skills
- Professional boundaries
- Client Advocacy
- Behavioral Management
- Multicultural Sensitivity
- Case tracking and follow up
- Family Support
- Effective Communication
- Relationship Building
- Crisis Intervention
- Family advocacy
- Client Needs Assessment
- Family Dynamics Understanding
Certification
- Certified Tissue Banking Specialist, Indiana Donor Network - 2005-current
- Certified Grief Counselor, Indiana Donor Network - 2015-current
Timeline
Family Service Advocate
Indiana Donor Network
06.2003 - Current
Patient Support Partner
Community Health Network
01.2000 - 01.2005
Certified Nurses Assistant
Manor Care Nursing Home
01.1993 - 01.2003
Associate of Arts - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
High School Diploma -
Southport High School