Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Zimmerman

The Colony,TX

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

31
31
years of professional experience

Work History

Shopper/Delivery Driver

Instacart/Uber
06.2019 - Current
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Processed payments and returns accurately and promptly.
  • Operated point-of-sale systems efficiently, including cash registers, scanners.
  • Completed pickup and shopping orders for customers within local area.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Followed application instructions closely and reviewed deliveries to minimize errors.

Office Manager

God’s Way Ministries
04.2007 - 11.2015
  • Provide Customer Service, Answer customers' questions, Greet customers, Maintain clean and orderly area
  • Ordered supplies and equipment to maintain adequate inventory levels.

Retail Sales Associate

Mardel Christian Bookstore
03.2006 - 09.2008
  • Stocked shelves with merchandise according to company standards.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.

Guest Service Agent

Microtel Inn and Suites/Best Western/CBQ Hotel
08.1993 - 09.2005
  • Greeted guests with a friendly and welcoming attitude.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Verified accuracy of billing statements before presenting them to guests for payment processing.
  • Handled cash transactions accurately while adhering to established accounting practices.
  • Scheduled reservations for groups such as meetings, conferences or weddings.
  • Updated daily records such as occupancy reports, registration cards.

Education

Associate of Arts Degree with Concentration in Hospitality, Travel and Tourism -

University of Phoenix
Phoenix, Arizona
09.2011

High School Diploma -

Killeen High School
Killeen, Texas
05.2003

B.S. in Business -

Regent University
Virginia Beach, Virginia

Skills

  • Staff Management
  • Office Management
  • Administrative Support
  • Inventory Control
  • Customer Service
  • Staff hiring
  • Organizational Skills
  • Credit and collections

References

Available upon request

Timeline

Shopper/Delivery Driver

Instacart/Uber
06.2019 - Current

Office Manager

God’s Way Ministries
04.2007 - 11.2015

Retail Sales Associate

Mardel Christian Bookstore
03.2006 - 09.2008

Guest Service Agent

Microtel Inn and Suites/Best Western/CBQ Hotel
08.1993 - 09.2005

Associate of Arts Degree with Concentration in Hospitality, Travel and Tourism -

University of Phoenix

High School Diploma -

Killeen High School

B.S. in Business -

Regent University

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Michelle Zimmerman