Michelle Zink
Columbia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Office Assistant / CSR
H&R Block Tax Svc
Columbia, PA
11.2018 - 04.2019
- Provided administrative support to staff members, including copying and scanning documents, and filing paperwork.
- Greeted visitors, determined their needs and directed them to the appropriate staff.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, and maintaining records.
- Answered and directed phone calls to appropriate staff members.
- Answered incoming calls in a professional manner.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Managed daily office operations and maintained a clean and efficient workspace.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered telephones, directed calls, and took messages.
- Performed data entry tasks into various computer systems accurately and efficiently.
Receptionist / Business Office Assistant
Susquehanna Nursing & Rehabilitation Center
Columbia, PA
06.2017 - 10.2018
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or staff member.
- Performed data entry tasks into various computer systems accurately and promptly.
- Served visitors by greeting, welcoming and directing to appropriate staff member.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Performed data entry tasks such as updating customer information in the system.
Bus Driver
STA of America
Landis, PA
06.2015 - 02.2017
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Verified that all passengers were seated before operating the bus.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Kept bus orderly with strong control over passenger behaviors.
Self-Employed
Self
Columbia, PA
08.1999 - 05.2014
- Assisted with feeding infants and toddlers during meal times.
- Planned field trips to local parks, libraries and other educational places.
- Observed children's behavior and development, communicate information with parents.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Maintained a clean and organized play area.
- Encouraged positive interactions between children by providing supervision at all times.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Sanitized toys and tables to maintain clean, safe environment.
Education
GED -
Columbia Jr/Sr High School
Columbia,PA01-2002
Skills
- Scheduling
- Data entry
- Customer Service
- Mail handling
- Clerical support
- Administrative Support
- Call handling
- Self-starter
- Filing and data archiving
- Front Office Management
- Digital File Management
- Valid driver's license
- Understands grammar
- Scheduling appointments
- Relationship building
- Resourceful
- Strong problem solver
- File organization
- Positive attitude
- Patient charting
References
References available upon request.
Timeline
Office Assistant / CSR
H&R Block Tax Svc
11.2018 - 04.2019
Receptionist / Business Office Assistant
Susquehanna Nursing & Rehabilitation Center
06.2017 - 10.2018
Bus Driver
STA of America
06.2015 - 02.2017
Self-Employed
Self
08.1999 - 05.2014
GED -
Columbia Jr/Sr High School
Similar Profiles
Stephani BoggessStephani Boggess
Receptionist at H&r Block Tax SvcReceptionist at H&r Block Tax Svc
Andrew RothenbergAndrew Rothenberg
Tax Preparer at H&r Block Tax SvcTax Preparer at H&r Block Tax Svc
SABRINA M BUCHANANSABRINA M BUCHANAN
Tax Professional at H&R Block Tax SvcTax Professional at H&R Block Tax Svc
Shirley UpshawShirley Upshaw
Tax Preparer at H&r Block Tax SvcTax Preparer at H&r Block Tax Svc
Whitney KauffmanWhitney Kauffman
Practice Administrator at Hypertension and Kidney SpecialistsPractice Administrator at Hypertension and Kidney Specialists