MICHELLE ZINSER
Amherst,WI
Summary
Dynamic administrative assistant with over fifteen years of comprehensive office experience, specializing in high-level administrative support, strategic problem-solving, and meticulous planning for C-level executives. Demonstrated expertise in managing multiple projects simultaneously within fast-paced environments, ensuring efficiency and effectiveness in all tasks. Known for exceptional communication and project management skills, consistently taking a proactive approach to identify and resolve issues while optimizing processes to enhance team performance. Committed to delivering top-notch support that aligns with organizational goals and drives success.
Overview
16
16
years of professional experience
Work History
Executive Support Manager
BMO Bank N.A.
02.2010 - 12.2025
- Arrange travel & hotel accommodations for multiple executives
- Update and coordinate calendars of multiple C-level executives
- Complete & submit monthly expense reports
- High level of understanding and anticipating C-level needs
- Handle management of communication of executives by taking and making phone calls, reviewing and prioritizing mail and composing inter-office and external correspondence
- Organize and maintain filing and document management systems by coordinating, archiving and purging files
- Develop administrative processes to achieve organizational objectives and improve office efficiency
- Handle sensitive information in a confidential manner
- Coordinate a team of employees to implement safety measures
- Monitor and audit attendance records by taking note of staff vacation, personal and sick days
- Plan events and department activities by arranging venues, developing guests lists and organizing catering services
- Coordinate project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Coordinate office procedures and update staff on the changes
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Streamlined operational processes, resulting in increased efficiency and reduced turnaround times for service delivery.
Education
Bachelor of Arts - Business Management
University of Wisconsin - Stevens Point
Stevens Point, WISkills
- Clear and concise communication
- Time management expertise
- Strong decision-making skills
- Effective task prioritization & organizational abilities
- Event coordination
- Professional business writing & presentation creation
- Travel logistics management
- Confidential material management
- Effective scheduling and oversight
- Skilled in Microsoft Office applications
- Strong attention to detail & problem resolution
- Quick adjustment to evolving circumstances
- Collaborative teamwork skills
- Comprehensive executive coordination
- Supportive team participant
Timeline
Executive Support Manager
BMO Bank N.A.
02.2010 - 12.2025
Bachelor of Arts - Business Management
University of Wisconsin - Stevens Point