Michelle Zudrell
Artist With A Background In Business And Online Media Work As Well As Human Resource Management.
Corpus Christi,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Marina and Lodge Manager
Bluffs Landing
Corpus Christi, United States
01.2018 - 11.2020
- Responsible for all online social media efforts to inform guest and clients of new events, specials and daily post reporting bait availability and seasonal fishing charters. Worked in Facebook, Instagram, Website associated with Mailchimp type engine as well as Online news letter outside of the business website.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of brand new, 21-room hotel, 14 Abnb condos with staff of 5 employees.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted research, gathered information from multiple sources and presented results.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
- Received and processed stock into inventory management system.
- Supervised work of contracted employees to keep on task for timely completion.
- Onboarded new temps by entering into Paycom and setting up in time clock.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Accounts Payable Clerk and Human Resource Manager
Marker 37
Corpus Christi, Texas
01.2016 - 01.2018
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Worked with program staff to maintain compliance with grant requirements.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Researched, gathered and collected data to show progress and current costs to stakeholders.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Maintained good working relationships with vendors and resolved disputes.
- Maintained payable shared email inbox and digitized invoices for processing.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Completed bi-weekly payroll for company employees.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Assisted day staff by completing daily computer backups, virus checks and program updates.
- Responsible for overseeing staff handling of online pricing and store routines including helping out cashiers when store was busy and helping with inventory.
Education
No Degree - Art And Business
Del Mar College
Corpus Christi, TX 01.2001 - 12.2003
Skills
Social Media Work
Marketing
Brand Management
Reservations management
Guest experiences
Guest accommodations
Vendor interaction
Office and staff streamlining
Planning and Coordination
Multitasking Abilities
Flexible and Adaptable
Collaboration
Time Management
Excellent Communication
Google Workspace
Timeline
Marina and Lodge Manager
Bluffs Landing
01.2018 - 11.2020
Accounts Payable Clerk and Human Resource Manager
Marker 37
01.2016 - 01.2018
No Degree - Art And Business
Del Mar College
01.2001 - 12.2003