Michelle Zuniga
La Puente,CA
Summary
Expertise in typical standards of houisng stability, as well as crisis intervention and special assistance. Professionally performs needs assessments and psychosocial evaluations to determine appropriate plans, set goals and ultimately improve individual quality of life.
Overview
6
6
years of professional experience
Work History
Housing Case Manager
The Salvation Army Bell Shelter
Bell, CA
03.2021 - Current
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Monitored client progress towards established goals and objectives outlined in service plans.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Maintained accurate records of client interactions utilizing a computerized database system.
Client Ambassador
The Salvation Army Bell Shelter
Bell, CA
03.2018 - 03.2021
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Drafted investigation and incident reports and submitted to appropriate personnel.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Contributed to case reviews of client status and progress.
- Participated in ongoing training workshops for professional development.
- Trained in emergency response procedures for client safety.
- Administered medication under supervision of healthcare professionals.
Education
Associate of Science - Criminal Justice
Citrus College
Glendora, CA06-2016
Skills
High-level management and leadership skills
Ability to schedule and manage tasks effectively
Conflict resolution and problem-solving skills
Risk management
Written and verbal communication skills
Teamwork and motivational skills
Organizational and multitasking skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Housing Case Manager
The Salvation Army Bell Shelter
03.2021 - Current
Client Ambassador
The Salvation Army Bell Shelter
03.2018 - 03.2021
Associate of Science - Criminal Justice
Citrus College
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