Michelle Ann Lim-Evangelista
Lake Stevens,WA
Summary
Skilled management professional with 17+ years of success within the healthcare field and a talent for building top-performing clinical teams. Natural leader with a strong educational background in healthcare management and hands-on team building, coaching, and supervisory experience. Articulate communicator within outstanding interpersonal abilities, able to forge strong partnerships with patients, vendors, physicians, and all levels of staff. Areas of Expertise include: Clinical & Healthcare Operations Orthopedics & Clinical Trials Team Leadership & Collaboration Quality & Performance Improvement Documentation & Reporting Staff Training & Mentoring Standard Operating Procedures Practice,Health&Safety Compliance
Overview
20
20
years of professional experience
Work History
Clinic Operations Supervisor
Richmond Pediatrics
Shoreline, WA
09.2021 - Current
- Manages daily clinical operations
- Staffing management.
- Participate in training new hires
- Create and revise workflows
- Conflict resolution
- Vaccine management
- Laboratory management
- Ensure laboratory procedures are in compliance
- Coaching and counseling direct reports
- Participate in Process improvements
CLINICAL SUPERVISOR
Orthopedics, Podiatry, Cast Room
Seattle, WA
08.2018 - 08.2021
- Managed daily clinical operations at 5 sites.
- Worked in partnership with providers and all staff to provide excellent customer service
- Interacted with patients and staff to resolve issues and concerns
- Managed 26 direct reports between Orthopedics, Podiatry and Cast room
- Staffing management
- Led several improvement projects that have been implemented in departments
- Responded to crisis situations with calm and professional approach to optimize support
CLINICAL RESEARCH COORDINATOR II
The Polyclinic
Seattle, WA
11.2014 - 08.2018
- Drive creation and implementation of innovative clinical trials in collaboration with talented technical, clinical, and administrative teams
- Collect medical specimens, maintain information databases, and process biological samples in preparation for shipment
- Lead professional development programs and make recommendations for procedural improvements to senior leadership
- Advocate for well-being of trial participants and serve as educational resource
- Spearheaded several projects designed to drive continuous improvement and influence positive change.
- Managed between 4 - 7 clinical trials in a year.
ORTHO TECHNOLOGIST / CERTIFIED MEDICAL ASSISTANT
Musculoskeletal Department, Cast Room
Seattle, WA
01.2005 - 11.2014
- Fulfilled multifaceted leadership role within orthopedic department encompassing patient care, administrative, and staff coaching responsibilities
- Coordinated daily workflows and surgical schedules in alignment with shared performance and productivity goals
- Assisted physicians with basic procedures and explained complex medical concepts to diverse patient population in easily understood terms
- Enforced strict team compliance with regulations and internal policies
- Appointed to lead new hire orientations and staff training sessions in recognition of healthcare expertise. Trained over 12 employees.
- Supported physician onboarding by evaluating individual needs of physicians and ordering specialty supplies
- Ensured seamless clinical operations through expert management of medical supply inventories
- Promoted environment of ongoing education and innovation by organizing monthly tumor conferences.
Merchant Teller
Bank Of America
Seattle, WA
10.2002 - 01.2005
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed over 200 business transactions per day.
- Opened 4 - 6 banking products per day.
Education
Bachelor of Science - Healthcare Management
WESTERN GOVERNOR’S UNIVERSITY
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Tucson, AZ07.2015
Certified Medical Assistant - Healthcare
BRYMAN COLLEGE
Lynnwood, WA11.2004
Skills
- Operational Efficiency and Safety
- Cultivating Productive Relationships
- Policy Development and Enforcement
- Continuous Improvement Projects
- Motivational Leadership
- Hiring and Onboarding
- Complex Problem-Solving
- Effective Workflow Management
- Operations and Procedural Knowledge
- Focus and Follow-Through
- Inventory and Supply Management
- Budgeting and Cost Control Strategies
Timeline
Clinic Operations Supervisor
Richmond Pediatrics
09.2021 - Current
CLINICAL SUPERVISOR
Orthopedics, Podiatry, Cast Room
08.2018 - 08.2021
CLINICAL RESEARCH COORDINATOR II
The Polyclinic
11.2014 - 08.2018
ORTHO TECHNOLOGIST / CERTIFIED MEDICAL ASSISTANT
Musculoskeletal Department, Cast Room
01.2005 - 11.2014
Merchant Teller
Bank Of America
10.2002 - 01.2005
Bachelor of Science - Healthcare Management
WESTERN GOVERNOR’S UNIVERSITY
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Certified Medical Assistant - Healthcare
BRYMAN COLLEGE