Hi, I’m
Michelle A. O’Leary
Hedgesville,United States
It is never too late to be what you might have been.
George Eliot
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Aston CarterWinchester, VA
Contract Trainer
01.2022 - Current
Job overview
- Effectively trained new member service representatives at Navy Federal Credit Union to learn skills to assist members in various banking transactions.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Created and maintained respectful and inclusive classroom environments, virtual and in-person, for trainees to learn.
- Supported productivity increase and business growth through new hire training and mentoring.
- Enforced Navy Federal policies fairly and effectively. Collaborated with co-trainer in facilitating assigned curriculum.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
City Of Las VegasLas Vegas , Nevada
Community Program Technician
08.2015 - 11.2021
Job overview
- Assisted new and returning applicants with form completion, document retrieval and resource management to reduce application delays during sports field permitting process.
- Managed over 100 customer files that included short term sports permits and sporting event permits.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Performed routine data entry or document management.
- Created documents with applicant information and verified data against current database information.
- Issued sports field permits and collected appropriate fees once required documentation was received.
- Maintained statistical data and sensitive records.
U.S. Census BureauLas Vegas , Nevada
Census Enumerator
09.2020 - 10.2020
Job overview
- Performed field staff duties critical to reach hard-to-count communities.
- Communicated with Census takers via phone to answer questions and expedite process.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Leveraged smartphones to record information.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Obtained updated contact information from all subjects and verified data for accuracy.
City Of Las VegasLas Vegas, NV
Assistant
08.2013 - 08.2015
Job overview
- Verified accuracy of records by consistently updating customer information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Supported staff with entering customer data using Microsoft Excel, Musco, and RecTrac.
Studio M |The Beauty CenterCharles Town, WV
Cosmetologist
05.2007 - 07.2011
Job overview
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
International Beauty SchoolMartinsburg, WV
Cosmetology Instructor
06.2005 - 11.2007
Job overview
- Followed WV curriculum accurately with detailed lesson plans.
- Presented lectures and conducted discussions to increase students' knowledge and competence.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Prepared students WV cosmetology exam.
MastercutsMartinsburg, WV
Cosmetologist
05.2004 - 04.2006
Job overview
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Outlook Pointe Assisted LivingMartinsburg, WV
Activities Coordinator
05.2001 - 05.2001
Job overview
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Developed and implemented themes and activities for senior residents.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Established vendor relationships to access timely services in support of events.
Eastridge Health Systems Martinsburg, WV
Lead Mental Health Technician
06.1993 - 05.2001
Job overview
- Supervised between 7-10 employees at the public inebriate facility and crisis center that included onboarding, scheduling, monitoring and reviewing paperwork, and conduct performance evaluation..
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Attended therapeutic educational group meetings and supported patients with guidance from RN or psychiatrist.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Overview
25
years of professional experience
11
years of post-secondary education
Education
University of Nevada - Las VegasLas Vegas, NV
Master of Arts from Public Administration
08.2016 - 12.2019
University of Nevada - Las VegasLas Vegas, NV
Graduate Certificate from Nonprofit Management
08.2016 - 12.2019
University of Nevada - Las VegasLas Vegas, NV
Graduate Certificate from Public Management
08.2016 - 12.2018
University of Nevada - Las VegasLas Vegas, NV
Bachelor of Arts from Psychology
08.2014 - 05.2016
Skills
Training and Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contract Trainer
Aston Carter
01.2022 - Current
Census Enumerator
U.S. Census Bureau
09.2020 - 10.2020
University of Nevada - Las Vegas
Master of Arts from Public Administration
08.2016 - 12.2019
University of Nevada - Las Vegas
Graduate Certificate from Nonprofit Management
08.2016 - 12.2019
University of Nevada - Las Vegas
Graduate Certificate from Public Management
08.2016 - 12.2018
Community Program Technician
City Of Las Vegas
08.2015 - 11.2021
University of Nevada - Las Vegas
Bachelor of Arts from Psychology
08.2014 - 05.2016
Assistant
City Of Las Vegas
08.2013 - 08.2015
Cosmetologist
Studio M |The Beauty Center
05.2007 - 07.2011
Cosmetology Instructor
International Beauty School
06.2005 - 11.2007
Cosmetologist
Mastercuts
05.2004 - 04.2006
Activities Coordinator
Outlook Pointe Assisted Living
05.2001 - 05.2001
Lead Mental Health Technician
Eastridge Health Systems
06.1993 - 05.2001
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