Hi, I’m
Michelle A. O’Leary
Hedgesville,United States
It is never too late to be what you might have been.
George Eliot
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Aston CarterWinchester, VA
Contract Trainer
01.2022 - Current
Job overview
- Effectively trained new member service representatives at Navy Federal Credit Union to learn skills to assist members in various banking transactions.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Created and maintained respectful and inclusive classroom environments, virtual and in-person, for trainees to learn.
- Supported productivity increase and business growth through new hire training and mentoring.
- Enforced Navy Federal policies fairly and effectively. Collaborated with co-trainer in facilitating assigned curriculum.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
City Of Las VegasLas Vegas , Nevada
Community Program Technician
08.2015 - 11.2021
Job overview
- Assisted new and returning applicants with form completion, document retrieval and resource management to reduce application delays during sports field permitting process.
- Managed over 100 customer files that included short term sports permits and sporting event permits.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Performed routine data entry or document management.
- Created documents with applicant information and verified data against current database information.
- Issued sports field permits and collected appropriate fees once required documentation was received.
- Maintained statistical data and sensitive records.
U.S. Census BureauLas Vegas , Nevada
Census Enumerator
09.2020 - 10.2020
Job overview
- Performed field staff duties critical to reach hard-to-count communities.
- Communicated with Census takers via phone to answer questions and expedite process.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Leveraged smartphones to record information.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Obtained updated contact information from all subjects and verified data for accuracy.
City Of Las VegasLas Vegas, NV
Assistant
08.2013 - 08.2015
Job overview
- Verified accuracy of records by consistently updating customer information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Supported staff with entering customer data using Microsoft Excel, Musco, and RecTrac.
Studio M |The Beauty CenterCharles Town, WV
Cosmetologist
05.2007 - 07.2011
Job overview
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
International Beauty SchoolMartinsburg, WV
Cosmetology Instructor
06.2005 - 11.2007
Job overview
- Followed WV curriculum accurately with detailed lesson plans.
- Presented lectures and conducted discussions to increase students' knowledge and competence.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Prepared students WV cosmetology exam.
MastercutsMartinsburg, WV
Cosmetologist
05.2004 - 04.2006
Job overview
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Outlook Pointe Assisted LivingMartinsburg, WV
Activities Coordinator
05.2001 - 05.2001
Job overview
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Developed and implemented themes and activities for senior residents.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Established vendor relationships to access timely services in support of events.
Eastridge Health Systems Martinsburg, WV
Lead Mental Health Technician
06.1993 - 05.2001
Job overview
- Supervised between 7-10 employees at the public inebriate facility and crisis center that included onboarding, scheduling, monitoring and reviewing paperwork, and conduct performance evaluation..
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Attended therapeutic educational group meetings and supported patients with guidance from RN or psychiatrist.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Overview
25
years of professional experience
11
years of post-secondary education
Education
University of Nevada - Las VegasLas Vegas, NV
Master of Arts from Public Administration
08.2016 - 12.2019
University of Nevada - Las VegasLas Vegas, NV
Graduate Certificate from Nonprofit Management
08.2016 - 12.2019
University of Nevada - Las VegasLas Vegas, NV
Graduate Certificate from Public Management
08.2016 - 12.2018
University of Nevada - Las VegasLas Vegas, NV
Bachelor of Arts from Psychology
08.2014 - 05.2016
Skills
Training and Development
Attention to Detail
Policies and procedures
Verbal and written communication
Report preparation
Administrative support
Spreadsheet management
Multitasking Abilities
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contract Trainer
Aston Carter
01.2022 - Current
Census Enumerator
U.S. Census Bureau
09.2020 - 10.2020
University of Nevada - Las Vegas
Master of Arts from Public Administration
08.2016 - 12.2019
University of Nevada - Las Vegas
Graduate Certificate from Nonprofit Management
08.2016 - 12.2019
University of Nevada - Las Vegas
Graduate Certificate from Public Management
08.2016 - 12.2018
Community Program Technician
City Of Las Vegas
08.2015 - 11.2021
University of Nevada - Las Vegas
Bachelor of Arts from Psychology
08.2014 - 05.2016
Assistant
City Of Las Vegas
08.2013 - 08.2015
Cosmetologist
Studio M |The Beauty Center
05.2007 - 07.2011
Cosmetology Instructor
International Beauty School
06.2005 - 11.2007
Cosmetologist
Mastercuts
05.2004 - 04.2006
Activities Coordinator
Outlook Pointe Assisted Living
05.2001 - 05.2001
Lead Mental Health Technician
Eastridge Health Systems
06.1993 - 05.2001