MICHELLE A. PARENCE
LMS Administrator
East Orange,NJ
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 7+ years of progressive LMS experience.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Learning Management Systems Administrator
SGS North America
Rutherford, New Jersey
01.2017 - Current
- Coordinate internal email blast; course offering, up and coming virtual training and cancellations
- Facilitate exam proctoring for ISO 9001:2015 and ISO 22000:2018 IRCA
- Apply instructional design techniques and methodologies to design interactive courseware and other supporting materials to ensure effective learning experience for variety of corporate audiences
- Demonstrate good judgment in selecting methods and techniques for delivering training and development programs
- Collaborate with SME - designing learner & tutor guide
- Design presentations, job aids, toolkits, SharePoint site
- Update courses in iLearn LMS; mark completions, download certificates
- Calculate monthly revenue on confirmed training, online and purchase order
- Activate enrollment keys for all eLearning courses
- Test eLearning links before implementing trainings.
LMS SharePoint Specialist Support
Eli Lilly and Company (Contract)
Branchburg, NJ
11.2015 - 12.2016
- Maintained Learning and Development SharePoint page editing and writing announcements, update courses, create department newsletter
- Assisted with test verification for course to be added on employees learning plan
- Managed date modification reports in SuccessFactor; on-leave and new hire processing
- Assist in troubleshooting issues with SuccessFactor.
- Solved design problems and implemented attractive design using creative methods.
LMS Administrator/Training Coordinator
Party City (Contract)
Rockaway, New Jersey
06.2015 - 11.2015
- Provided assistant to Learning and Development Manager .
- LMS Administrator; managing Learning Management System (LMS) Skillsoft: running weekly reports, registration management, retention of required documents
- Coordinated all new hire training
- Organized monthly training workshops for corporate and field employees; create monthly workshop communication via email.
HR Administrator
RCM Technologies (Contract)
Parsippany, New Jersey
02.2015 - 06.2015
- Provided administrative support for Director of HR and Sr
- Generalist to ensure accurate employment verification requests for present and former employees Ev5 and SAP
- Processed unemployment claims daily via fax and mail, and administrate new hire paperwork in ADP, Ev5 and SAP
- Performed data-entry by entering benefit enrollments of new hires in Ev5; manage monthly COBRA payments in Excel
- E-verified all new hires and process 19 paperwork.
Human Resources Temp & Recruiting Coordinator
Emergency Medical Associates (Contract)
Parsippany, New Jersey
06.2014 - 01.2015
- Provided administrative support for Sr
- Director of HR, HR Assistant and Coordinator by managing background checks for physician, physician assistants and nurses in ADP Select and EP Staff Check
- Updated benefit information in ADP Enterprise; add beneficiaries, change of address, and dependents
- Assembled corporate handbook and benefit packages for new hires
- Administered New Hire Packets and 1-9 documentation for employee files
- Gathered personnel records from all employees from each department
- Supported human resources staff with new hire orientations and assembled corporate handbooks and benefit packets for new hires.
Administrative Assistant
New Jersey Institute of Technology (Contract)
Newark, New Jersey
02.2014 - 05.2014
- Provided efficient and professional administrative support for Department and Dean of Liberal Arts & Sciences
- Maintained department calendars
- Prepared department communication, correspondence, and memos
- Compiled graduate awards data for MS Excel spreadsheet Assist with requests from Faculty, Staff, and Student Body
- Utilize MS Office, MS Publisher and MS Outlook
- Created awards certificate
- Maintained graduate award budget via MS Excel, stipend, tuition and fees
- Designed monthly Newsletter for Liberal Arts & Science departments.
HR Communications /Staffing Specialist & Recruiting Coordinator
Lincoln Educational Services
West Orange, New Jersey
09.2007 - 12.2013
- Scheduled candidate interviews, candidate travel, and handled candidate expense reimbursement
- Compiled latest news from Wellness, President, Benefits, and Human Resources onto SharePoint weekly
- Coordinated and maintained intranet content and design to ensure consistency, integration, accuracy, and usability
- Generated and created offer letters
- Designed print media such as posters, brochures, newsletters, and handbooks
- Performed Human Resources administrative duties to include background checks, education verifications, drug testing and other clerical or administrative support areas as necessary
- Managed & troubleshoot ADP software; conducted background check and drug testing for 45 campus locations.
- Conducted candidate interviews and performed background checks and verification.
Education
Bachelor of Arts - Visual Communication
American Intercontinental University
Schaumburg, IL 06.2007 - 10.2010
Skills
Virtual platforms; Zoom, Teams, Adobe Connect, WebEx
Training and Development
Problem-Solving; reset passwords, registration assistance
Learning Management System proficiency
Human Resource Management Systems
Key Qualifications
- Facilitate various training; Adobe Connect, WebEx, Zoom and Microsoft Teams platforms.
- Manage, schedule and coordinate onsite/offsite training for site personnel.
- SGS Campus create, edit, and test training modules (SCORM)
- Generate accurate and timely reports for all stakeholders including Operations, Marketing and Department Managers
- SuccessFactor
- Manage multiple projects simultaneously with various stakeholders.
- LMS System (iLearn, SGS Campus, and ServiceNow)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Now to Him who is able to do exceedingly abundantly above all that we ask or think, according to the power that works in us, to Him be glory in the church by Christ Jesus to all generations, forever and ever.
Eph 3:20 - 21
Timeline
Learning Management Systems Administrator
SGS North America
01.2017 - Current
LMS SharePoint Specialist Support
Eli Lilly and Company (Contract)
11.2015 - 12.2016
LMS Administrator/Training Coordinator
Party City (Contract)
06.2015 - 11.2015
HR Administrator
RCM Technologies (Contract)
02.2015 - 06.2015
Human Resources Temp & Recruiting Coordinator
Emergency Medical Associates (Contract)
06.2014 - 01.2015
Administrative Assistant
New Jersey Institute of Technology (Contract)
02.2014 - 05.2014
HR Communications /Staffing Specialist & Recruiting Coordinator
Lincoln Educational Services
09.2007 - 12.2013
Bachelor of Arts - Visual Communication
American Intercontinental University
06.2007 - 10.2010