Michelle A. Tellier
Hyde Park,MA
Summary
Organized Patient Service Representative with 35 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
27
27
years of professional experience
Work History
Admitting Officer
New England Baptist Hospital
Boston, MA
09.2018 - Present
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Provide cross coverage for our ancillary departments off site.
Administration Assistant
Brigham And Women Hospital
Boston, MA
01.1995 - 09.2017
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Enhanced office efficiency by handling 200]+ callers per day.
- Improved collection of all copays by 3%.
- Reduced missed appointments by 10%.
- Exceeded financial goals by 12% last two years.
Surgery Scheduling Coordinator
Brigham And Women Hospital
Boston, MA
06.1990 - 08.1995
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered phone calls and messages for 4 physician and 10 residents , scheduling appointments and handling patient inquiries.
- Organized paperwork such as charts and reports for office and patient needs.
- Optimize by 9% room utilization in our OR suites.
Education
Master of Arts - Palliative Care
Marian University
Fond Du Lac, WI05.2018
Bachelor of Science - Psychology
Northeastern University
Boston, MA06.2000
Skills
- Patient Needs Assessment and Referral
- Providing Information and Resources
- Gathering Information from Patients
- Patient Confidentiality and Data Security
- Caring and Empathetic
- Calm and Effective Under Pressure
- Registration and Scheduling
- Documenting and Recording Information
- Quality Standards and Protocols
- Resolving Problems
Timeline
Admitting Officer
New England Baptist Hospital
09.2018 - Present
Administration Assistant
Brigham And Women Hospital
01.1995 - 09.2017
Surgery Scheduling Coordinator
Brigham And Women Hospital
06.1990 - 08.1995
Master of Arts - Palliative Care
Marian University
Bachelor of Science - Psychology
Northeastern University
Similar Profiles
HAYDEN WHITTENHAYDEN WHITTEN
Patient Care Assistant (PCA) at New England Baptist HospitalPatient Care Assistant (PCA) at New England Baptist Hospital
Ava GilboardAva Gilboard
Registered Nurse at New England Baptist HospitalRegistered Nurse at New England Baptist Hospital
Kim PelrinKim Pelrin
Registered Nurse at New England Baptist HospitalRegistered Nurse at New England Baptist Hospital