Highly motivated individual, skilled in the areas of Time Management, Active Listening, and Speaking. With over ten years of experience in office management. Dedicated professional with a sense of urgency and commitment to prompt and efficient customer service and with people. Methodical Tester with experience supporting product design and development by building comprehensive test plans and employing strategic resources. Strong background writing, executing and reporting test data. Dedicated to offering product insight throughout development and deployment.
Hi, I’m
Michelle A Watkins
Fort Worth,TX
Summary
Overview
27
years of professional experience
1
Certification
Work History
Wright Care Benefits, MBC
Covid Tester
08.2021 - Current
Job overview
- Administration of Covid testing
- Distribution of Cell Phones and Tablets for qualified participants
- Referrals for Medicare assistance
Painting With A Twist Bedford, Texas
Franchise Owner
12.2020 - 09.2023
Job overview
- Payroll
- Scheduling sessions
- Ordering supplies
- Staffing
- Building Calendar
- Attending weekly seminars
TripActions
Travel Consultant
03.2019 - 09.2020
Job overview
- Setting up business vendors for travel
- Handled sensitive information with professionalism and discretion.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Chat with clients unless it was an urgent situation
Hilton Hotels
Service Representative
05.2016 - 09.2020
Job overview
- Answering phones calls
- Providing points to customers
FedEx
Return Specialist
04.2016 - 06.2016
Job overview
- Return customers equipment in an adequate time
- Analyze phone data frequencies
- Assist customers with accurate refunds through email.
D Tax Service
Manager
01.2007 - 01.2012
Job overview
- Conduct classes to teach procedures to staff
- Hire and terminate clerical and administrative personnel
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Plan, administer, and control budgets for contracts, equipment, and supplies.
American Airlines
Tariff Agent
01.2012 - 01.2014
Job overview
- Answering inner company calls and providing refunds for customer’s cancelled or delayed flights
- Refer unresolved customer grievances to designated departments for further investigation
- Recommend improvements in products, packaging, shipping, service, or billing methods and proc endures to prevent future problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
D & D Johnson Funeral Home
Owner/Operator
01.2007 - 01.2010
Job overview
- Managed day-to-day business operations.
- Consulting with families to assess needs and desires to bury their loved one.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Typing Death Certificates, Proof of Death and other paperwork,
AT&T
Customer Service
01.1997 - 01.2007
Job overview
- Calling perspective customers if complaints arise, Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Set goals and deadlines for the department.
Portfolio Resident ServicesFort Worth, TX
Resident Coordinator
05.2023 - Current
Job overview
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
- Enhanced program visibility by creating targeted marketing materials and utilizing social media platforms.
- Established partnerships with local businesses for exclusive discounts and offers, adding value to the resident experience.
- Created informative newsletters highlighting community updates and events, fostering a sense of belonging among residents.
- Supported personal needs of residents dealing with diverse conditions.
Education
The University of Texas At ArlingtonArlington, TX
Bachelor of Arts from Marketing
2025
University Overview
Tarrant County CollegeArlington, TX
Business Arts Associates Degree from Business Administration
05.2019
University Overview
Blinn CollegeBryan, TX
No Degree from Accounting
05.2014
University Overview
Accounting 30 hours
Texas Christian UniversityFort Worth, TX
No Degree from Biology
1996
University Overview
Skills
- User Experience Design (UX)
- Reporting and Analysis
- Quality Assurance
- Design Standards
Certification
- Licensed Notary Public Commission
- NNA Signing Agent
- Seller Training Certification, Texas Alcoholic Beverage Commission
- Representative ID Registration
Psalmist, Children's, young adult and children's choir
Psalmist, Children's, young adult and children's choir
I am Worship Leader, Praise Team leader, and administrator for the Adult choir and Praise Team. I organize and arrange meetings and rehearsals for the 180 Youth Choir and Praise Team. I schedule rehearsals, select songs to be ministered, administer vocal coaching and handle the administration piece for the team.
Timeline
Resident Coordinator
Portfolio Resident Services
05.2023 - Current
Covid Tester
Wright Care Benefits, MBC
08.2021 - Current
Franchise Owner
Painting With A Twist
12.2020 - 09.2023
Travel Consultant
TripActions
03.2019 - 09.2020
Service Representative
Hilton Hotels
05.2016 - 09.2020
Return Specialist
FedEx
04.2016 - 06.2016
Tariff Agent
American Airlines
01.2012 - 01.2014
Owner/Operator
D & D Johnson Funeral Home
01.2007 - 01.2010
Manager
D Tax Service
01.2007 - 01.2012
Customer Service
AT&T
01.1997 - 01.2007
The University of Texas At Arlington
Bachelor of Arts from Marketing
Tarrant County College
Business Arts Associates Degree from Business Administration
Blinn College
No Degree from Accounting
Texas Christian University
No Degree from Biology