Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Rodriguez

Ridgewood

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Doc Care
10.2021 - Current
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Coordinated with healthcare providers to ensure accurate patient records and information sharing.
  • Mentored new reception staff on best practices for patient interaction and office systems.
  • Enhanced patient experience by addressing inquiries and resolving issues promptly and professionally.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.

Cashier

McDonald
03.2020 - 10.2021
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer balance throughout shifts.
  • Trained new staff on operational procedures and customer service standards.
  • Assisted customers with inquiries and resolved issues promptly.
  • Ensured cleanliness and organization of front counter and dining area.
  • Collaborated with team members to enhance overall customer satisfaction ratings.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High school diploma -

Maspeth High School
01.2019

Skills

  • Bilingual
  • Customer service
  • Coaching
  • Positive attitude
  • Problem solving
  • Professional demeanor
  • Compassionate
  • Active Listener
  • Medical terminology

Languages

Spanish
Native or Bilingual

Timeline

Medical Receptionist

Doc Care
10.2021 - Current

Cashier

McDonald
03.2020 - 10.2021

High school diploma -

Maspeth High School

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