Michelle Allisha Elma Peters
Roseau ,11
Summary
Committed to delivering exceptional service while contributing to organizational success.
Offering strong foundation in team collaboration, problem-solving, and time management. Knowledgeable about production processes and eager to learn. Ready to use and develop communication, organizational, and technical skills in desired role.
An ambitious individual with proactive approach and keen eye for detail, driven to excel in fast-paced production environment. Demonstrates strong organizational abilities and excellent time-management skills. Ready to contribute to optimizing processes and ensuring quality.
Overview
10
10
years of professional experience
Work History
Junior Production Officer
Dominica Broadcasting Station
Roseau, Dominica
03.2023 - Current
- Ensured that all raw materials were available when needed for production runs
- Collaborated with suppliers to source necessary components at competitive prices.
- Delivered interviews, writing of scripts and creating voiced productions
Assistant in Contribution Department
Dominica Social Security
Roseau , Dominica
08.2022 - 12.2022
- Entered data into databases accurately and efficiently.
- Organized and maintained filing systems for documents and records.
- Gathered and sorted data for reports and files.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
Housing Field Officer
DLP Constituency Office
Roseau , Dominica
10.2017 - 08.2022
- Attended meetings with local government officials or community leaders.
- Analyzed data from surveys and focus groups to identify make recommendations.
- Distribution of housing materials throughout the constituency
- Developed strategies for addressing community issues and concerns.
- Advised management on changes needed to improve program effectiveness.
- Maintained records of field activities and data collection efforts.
Customer Service Representative
Clear Harbor
Roseau , Dominica
12.2014 - 07.2016
- Assist customers with bill payment, credits on bill and bill explaination
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assist customers with technical issues with different devices remote, internet box etc.
Education
High School Diploma -
Wesley High School
Office Administration
Dominica State College
Bachelor of Science - Human Resource Management
University of The West Indies Ongoing Student
Computer Literacy Training
Youth Division Development
Skills
- Delivers good Customer Support
- Customer complaint resolution
- Deadline oriented
- Team worker to ensure that we achieve business goal
- Production planning assistant
- Effective communication
- Decision making
- Adaptability skills to be flexible and adjust to working environment
- Good Time Management
Custom
true
Affiliations
- finding job in experimenting with perfecting my writing skills.
Timeline
Junior Production Officer
Dominica Broadcasting Station
03.2023 - Current
Assistant in Contribution Department
Dominica Social Security
08.2022 - 12.2022
Housing Field Officer
DLP Constituency Office
10.2017 - 08.2022
Customer Service Representative
Clear Harbor
12.2014 - 07.2016
High School Diploma -
Wesley High School
Office Administration
Dominica State College
Bachelor of Science - Human Resource Management
University of The West Indies Ongoing Student
Computer Literacy Training
Youth Division Development
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