Michelle Anderson Burgess

Application Support – Real-time payments

Maintained application systems and collaborated with teams on a wide range of projects in the financial services industry and digital payments arena.

● Maintain the support of Real-Time Payments to provide coverage during peak times without interruption to

business needs – times included weekend and holiday support.

● Monitoring tools: Geneos, Splunk, Grafana, App Dynamics - Database skills: SQL – Oracle, Cassandra, and

MongoDB - Tools used: IntelliJ, ServiceNow, JIRA, Bitbucket, Bash, Python, Geneos, App Dynamics and ControlM, and Splunk. Technologies tools: Kafka, Microservices, Cassandra

● I gained exposure to software development, testing, deployment, maintenance, and improvement.

● Participated in all phases of the software development life cycle (SDLC), from product definition and technical design to implementation, debugging, and testing to deliver a well-thought-out site and draw in more customers.

Focused on businesses that needed a website or website redesign.

• Program in PowerBuilder and Crystal Reports for Order Entry application (PFC and cornerstone) and Health Science
• Activity application (PFC and sales vision). Maintained existing PowerBuilder applications.
• Wrote stored procedures and triggers into PowerBuilder application screens. Worked in a team environment and contributed to enhancements and modifications. Created new screens and windows to enhance the sales Force Automation tool and other PB applications.
• Met deadlines to release various application stages to customers, from testing through production. Assisted analysts and other team members in modifying existing and new database tables.
• Troubleshoot issues in PowerBuilder, developed documentation from reading code, and identified business needs and related reporting requirements.