MICHELLE YANGCO
Las Vegas,NV
Summary
Dynamic Prepared Foods Team Leader at Whole Foods Market, recognized for enhancing operational efficiency and customer satisfaction. Expert in food safety compliance and adept at task delegation, I streamlined processes, reduced waste, and improved profitability. My creativity in menu planning and strong organizational skills fostered team development and elevated service quality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Prepared Foods Team Leader
WholeFoods Market
04.2004 - Current
- Delivered outstanding customer service by addressing inquiries efficiently.
- Increased operational efficiency by refining food preparation procedures.
- Assisted in menu planning, incorporating seasonal ingredients and catering to diverse customer preferences.
- Ensured compliance with food safety regulations, maintaining a clean and sanitary work environment.
- Supported team development, leading to increased efficiency and skill advancement.
- Maintained accurate financial records by tracking daily sales figures, managing budgets, and controlling expenses.
- Oversaw daily operations ensuring efficient task delegation.
- Ensured optimal efficiency in rapidly changing work conditions.
- Conducted training sessions on food handling and safety protocols to enhance team knowledge.
- Resolved customer issues by employing effective communication and problem-solving techniques.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined food preparation processes for increased efficiency and reduced waste.
Education
Associate Of Applied Science - Culinary
Hennepin Technical College
Minneapolis, MN07.2004
High School Diploma -
Colegio San Agustin
Makati City03.2000
Skills
- Food safety
- Sanitation standards
- Food presentation
- Task delegation
- Creativity in food
- Inventory control
- Garnishing and plating
- Attention to detail
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Operational efficiency
- Food safety compliance
- Quality control
- Inventory management
Certification
managers food serv safe
Timeline
Prepared Foods Team Leader
WholeFoods Market
04.2004 - Current
Associate Of Applied Science - Culinary
Hennepin Technical College
High School Diploma -
Colegio San Agustin
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