Michelle Rubio
Huntington Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer service skills. Adept at working effectively and committed to improving customer satisfaction. Driven by a passion for continuous learning and successfully navigating change. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
Work History
Bartender
Max's Sports Bar And Restaurant
Huntington Beach, CA
04.2023 - 03.2025
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Greeted frequent visitors by name and explained new promotions.
Bartender
OC Pump Room
Orange, CA
04.2023 - 03.2025
- Greeted customers with professionalism, ensuring excellent service at all times.
- Monitored drink levels and suggested additional purchases to enhance sales.
- Collected and organized daily till totals, including tips, for accurate financial reporting.
- Provided tailored drink recommendations based on customer preferences to enhance satisfaction.
- Communicated effectively with security staff to de-escalate conflicts and manage customer removal.
- Mixed and served alcoholic and non-alcoholic beverages according to standard recipes.
- Managed bar tabs accurately while processing cash and credit card transactions efficiently.
Bartender
Private Events
Los Angeles, CA
12.2024 - 02.2025
- Arranged bottles and glasses to create visually appealing displays behind the bar.
- Monitored customer drink levels and suggested additional purchases to increase sales.
- Collected and organized daily till totals along with tips for accurate reporting.
- Ensured sanitation of bar area, glassware, utensils, and equipment to maintain health standards.
- Greeted regular patrons by name while promoting new specials.
- Assisted in setting up bar for smooth service operations.
- Persuaded intoxicated customers to cease drinking and arranged safe transportation options.
Event Coordinator
Freelance
Temecula
01.2021 - 01.2023
- Developed and maintained event timelines, ensuring all tasks met deadlines.
- Monitored budgeting processes for each event to achieve cost efficiency.
- Documented events with details on customer preferences, financial aspects, and outcomes.
- Coordinated decorations, audio-visual equipment, and promotional materials to create inviting atmospheres.
- Managed on-site event staff and volunteers, providing training and supervision for service excellence.
Assistant Receptionist
Aminpour & Associates
San Diego,
10.2018 - 01.2020
- Kept the reception and common areas clean and tidy.
- Processed payments from customers in a timely manner.
- Managed household errands and other essential duties.
- Scheduled and confirmed appointments.
- Maintained accurate records of visitor logs and entry passes.
- Greeted customers and visitors in a professional manner.
- Managed company database and ensured the accuracy of contact information.
Assistant Manager
Windsor Fashions
Temecula
09.2015 - 10.2017
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Film, Television, and Media
Palomar College
San Marcos, CASkills
- Creativity
- Adaptability
- Upselling techniques
- Attention to detail
- Multitasking and prioritization
- Customer relationship building
- Recipe and menu memorization
- Service-oriented mindset
- Patience and tolerance
- Food and beverage service
- Problem-solving
- Team Work
- Customer Service
- Cleaning and sanitizing
- Conflict resolution
Timeline
Bartender
Private Events
12.2024 - 02.2025
Bartender
Max's Sports Bar And Restaurant
04.2023 - 03.2025
Bartender
OC Pump Room
04.2023 - 03.2025
Event Coordinator
Freelance
01.2021 - 01.2023
Assistant Receptionist
Aminpour & Associates
10.2018 - 01.2020
Assistant Manager
Windsor Fashions
09.2015 - 10.2017
Some College (No Degree) - Film, Television, and Media
Palomar College
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