Michelle Bernaugh Baker

Work History

Security Officer

Cinturion

Chicago, Illinois

06.2023 - Current

Provided escorts for visitors as needed throughout the facility.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Investigated all reported incidents of theft or vandalism on premises.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Inspected fire extinguishers to ensure they were properly charged and operational.
Performed first aid and CPR when necessary during emergency situations.
Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Maintained accurate logs of all security related activities.
Responded to alarms and conducted investigations as required.
Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Adhered to post orders while maintaining a visible presence around the property.
Operated communication systems between officers stationed throughout the facility.
Checked for safety hazards and took corrective action when necessary.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Monitored surveillance cameras and responded to suspicious activity.
Assisted in the development and implementation of security policies and procedures.
Assisted with crowd control during large events held at the facility.
Confirmed visitor identification prior to granting entry into the building.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Enforced access control measures in accordance with established procedures.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Secured personnel and premises by inspecting buildings and patrolling property.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Documented security-related situations and submitted in-depth reports to superiors.
Verified photo IDs and tickets to allow guests passage.
Reported safety hazards for remediation response.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Completed incident reports to record security or loss prevention incidents.
Guarded restricted areas to prevent unauthorized entry.
Warned persons of rule infractions or violations and evicted violators from premises.
Addressed problems quickly and reported clear information while working under minimal supervision.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Monitored premises and recorded activity in daily officer reports.
Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Searched individuals and baggage for weapons and other prohibited items.
Observed patrons and customers to quickly address security situations.
Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Coordinated with law enforcement and emergency responders during incidents and emergencies.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Provided friendly and professional assistance to employees, visitors and customers.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Patrolled crowds during events to preserve order and promote security.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Monitored security cameras to identify and respond to suspicious activity.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Explained security protocols to employees and guests to promote readiness for emergency situations.
Monitored CCTV systems to ensure safety and security of premises.
Identified suspicious activity to determine appropriate response.
Maintained high levels of alertness throughout shifts.
Escorted individuals requiring personal protection to provide safe transport to specified locations.

Appliance Sales Specialist

Home Depot

Chicago, Illinois

03.2006 - 05.2015

Ensured all merchandise was properly tagged and priced accurately.
Assisted customers in finding the right appliance for their needs and budget.
Resolved customer complaints regarding product performance or service issues.

Assistant Manager

Save A Lot

Chicago, Illinois

03.2002 - 05.2006

Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated closely with team members to achieve project objectives and meet deadlines.

Assistant Manager

Avenue Department Store

Chicago, Illinois

03.1999 - 03.2002

Monitored employee attendance records, timekeeping, and payroll information.
Maintained up-to-date knowledge of company products and services.
Coordinated with other departments to ensure smooth flow of operations.

Summary

Overview

Work History

Security Officer

Appliance Sales Specialist

Assistant Manager

Assistant Manager

Education

Certified Nursing Degree - Nursing

GED -

Some College (No Degree) - Basic

Skills

Timeline

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