Summary
Overview
Work History
Education
Skills
Timeline
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Michelle C Fazio

Newport,WA

Summary

Personal Profile I am a hardworking, dedicated, and self-motivated individual who can work independently or within a team environment. I am always willing to learn new things and I thrive on the chance to grow when given a new opportunity or challenge. Performance Highlights Instructed anywhere from 10 to 25 employees on a daily basis dictating individual and group responsibilities and other work related requirements Successfully executed leadership roles while instructing fellow employees on a day to day basis Demonstrated ability to delegate and receive direction in a fast paced environment Worked very efficiently in a group setting while maintaining and anticipating employee and customer needs Developed successful communication and interpersonal skills and maintained strong relationships with fellow co-workers Worked very close with clients on a daily basis determining and analyzing any customer based needs and recommendations Demonstrated ability to quickly learn and adhere to company policy Prepared and presented new ideas to create a focused work flow environment in a large group setting Formulated successful solutions while troubleshooting any complications in a work environment Maintained composed mediation skills while managing personal and business relationships in the workplace

Overview

16
16
years of professional experience

Work History

Customer Experience Supervisor

R&R Heating & Air Conditioning
06.2017 - Current
  • Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
  • Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.
  • Streamlined processes to reduce wait times for customers, enhancing their overall experience.
  • Developed strong relationships with clients by consistently providing excellent service and personalized attention.
  • Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
  • Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
  • Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
  • Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
  • Initiated successful loyalty program that resulted in increased repeat business from existing customers.
  • Developed a streamlined return process that minimized inconvenience for customers while protecting the company''s bottom line.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Wholesale Front-end Assistant

Costco
01.2016 - 01.2017

Personal Assistant, In-home Personal Assistant

Lead-Lok, Inc
01.2015 - 01.2016

Receptionist and House Keeping Supervisor

The Litchfield Inn
01.2014 - 01.2015

Sylvan Learning Center
01.2011 - 01.2012

Curriculum Activity Coordinator

01.2008 - 01.2011

Education

BA - Music

Eastern Connecticut State University
Willimantic, CT
2011

Skills

  • Team leadership
  • Process improvement
  • Problem-solving abilities
  • Empathy and understanding
  • Organizational skills
  • Attention to detail
  • Product knowledge
  • Excellent communication
  • Time management
  • Interpersonal skills
  • Customer service orientation
  • CRM software knowledge
  • Administrative Documentation
  • Inventory Management

Timeline

Customer Experience Supervisor

R&R Heating & Air Conditioning
06.2017 - Current

Wholesale Front-end Assistant

Costco
01.2016 - 01.2017

Personal Assistant, In-home Personal Assistant

Lead-Lok, Inc
01.2015 - 01.2016

Receptionist and House Keeping Supervisor

The Litchfield Inn
01.2014 - 01.2015

Sylvan Learning Center
01.2011 - 01.2012

Curriculum Activity Coordinator

01.2008 - 01.2011

BA - Music

Eastern Connecticut State University
Michelle C Fazio