MICHELLE C. GROSPE

Responsible for hiring, training, scheduling and managing the Ambulatory Care Float Pool including deployment within various clinics and COVID operation sites. Supervises and assigns Float Pool staff to clinics to cover staff shortages as requested. Supports, evaluates and counsels all 40 direct reports as their direct supervisor. Responds to clinic manager's requests for unplanned staffing assistance and independently resolves staffing issues.

Currently managing PCC staffing for all COVID operations (testing and vaccination) for SHC. Leading bi-weekly huddle with COVID staffing team for planning and forecasting weekly operations.

Supporting the Business Staffing Office on all requests for temporary staff across Ambulatory Care and Service Lines. Interfaces with temporary agency vendors to ensure temporary staff meets SHC criteria and coordinate start and end date of assignments.

• Supporting the Business Operations Manager on process improvements by analyzing and establishing workflow
• Responsible on processing service contract requests, purchase orders and invoices that require special attention
• Supporting the staffing team on interviewing and hiring candidates for the Float Pool as well as managing RN staffing requests for all COVID-19 related projects
• Managing On-Call schedules for Primary Care Providers and completing ad-hoc projects as it comes.

• Responsible for assigning and managing temporary employees assigned to different clinics
• Building working relationships with hiring managers, gaining knowledge of their areas of responsibilities and their staffing needs; acting as a subject matter expert to deliver the best possible service
• Collaborating with recruiters and staffing partners to better understand our client’s needs and maximize the level of services.
• Analyzing program delivery strategies to ensure Adecco’s financial goals for the program are met.
• Managing payroll/billing when issues arise.

• Responsible for the administration of employment processes in accordance with our client’s hiring guidelines and policies
• Assist employees on compensation and benefits questions
• Provide support to the staffing function from resume submittals to the VMS tool
• Sourcing candidates for open requisitions
• Coordinates and scheduling all phases of interview requests through the hiring process for Genentech and Novartis account
• Interact with recruiters and MSP by providing high level customer service and quality throughout the recruiting process
• Managed payroll for several branches for employees and third party vendors as well as billing clients on all services rendered
• Responsible for resolving payroll and billing issues on a timely manner
• Coordinate with Technical Recruiters and onsite managers on employees’ on boarding process
• Responsible for making sure that branch offices are in full compliance with the company policies and procedures
• Support offices in the Northern Region on all operational needs.

• Responsible in processing sign-in sheets for 1300+ employees
• Keeping track on all time keeping process of each individual to make sure all employees are reporting to work according to their assigned schedule
• Processed overtime hours, sick leave, worker’s compensation and time off requests to ensure proper payment and documentation of each employee.

• Responsible in processing customer’s ATM deposits as well as loans and credit card payments
• Identifies fraudulent transactions and process as special handling
• Also responsible on making decision whether or not to put the account on hold base on big amount deposits and account history
• Working under pressure on a daily basis, constantly meet all deadlines while processing more than 80 transactions per hour.

• Invoices and reconciles two big accounts on a daily basis
• Run month end closing statements, checks for discrepancies and process corrections as necessary
• Make sure that office supplies for both LA and SFO offices are properly maintained
• Assisting Human Resources dept
• On processing payroll.

• Researches and analyzes time cards for accuracy and/or discrepancy
• Responsible on identifying timecard errors and warning messages and corrects/applies them as necessary
• Processes adjustments/garnishments to paychecks to ensure proper payment for employees
• Responsible on processing invoices for up to 500 timecards a week and distribute them to branch offices and clients.