Summary
Work History
Education
Skills
Affiliations
Methodologies
Timeline
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Michelle Howard

Orange County,CA

Summary

Michelle is a dedicated professional who possesses the essential traits required to effectively bridge the gap between development and business teams. She relies on excellent communication, strong leadership, and analytical thinking skills to define clear product goals, monitor team progress, and meet client requirements. These skills also prove invaluable in managing the project requirements, fostering collaboration, and evaluating the technical aspects of the final products. Instrumental Project Manager bringing 15+ years of experience achieving ambitious goals in a challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.

Work History

Technical Project Manager

  • Collaborated with a third-party vendor to oversee the successful deployment of the Clariti Cloud Permitting & Licensing system, a vendor package built on the Salesforce.com platform.

  • Guided and supported three junior analysts, enhancing their skills in role-based software, process flow charting, and overall business acumen.

  • Worked collaboratively with the customer and third-party vendor to deliver progress reports to Stakeholders, identified and maintained project risks, and developed User Acceptance Testing (UAT) strategy as well as aligned plan design across the organization and therefore produced highly engaged individuals thus realizing $100K in cost savings.

  • Supervised a team comprised of contractors, vendors, and internal resources, with the team size fluctuating and reaching a peak of 28 members to implement an eCommerce application
  • This included 18 members from the primary organization, 5 client employees, and 5 contractor employees from vendors
  • Successfully facilitated the collaboration of three distinct corporate entities, fostering synergy and transforming them into a cohesive team.

  • Assumed the role of network manager responsible for overseeing system administrators in 10 different cities on behalf of FIFA
  • Managed the implementation of software specifically designed for use during the World Cup soccer games.

  • Provided ‘industry best practices’ guidance to the newly developed Change Management team and improved efficiency by 55% by developing and rolling out a successful quarterly dashboard and cross-referencing department activities with corporate goals.

  • Appointed to live in São Paulo, Brazil, overseeing and coordinating a project involving the integration of third-party software
  • Provided training to Brazilian staff members on effective project management techniques and the creation of well-defined processes.

Systems Business Analyst

  • Facilitated meetings and presentations to disseminate ideas and findings
  • Conducted thorough requirements analysis and gathering with multiple department leaders and subordinates; documented and effectively communicated the outcomes of those results
  • Skillfully conveyed insights and plans to cross-functional team members and management.

  • Developed operational processes and procedures for various teams and service desk personnel
  • Oversaw effective communication channels between project team members, stakeholders, and partner organizations.

  • Enhanced outdated inefficiencies by identifying and suggesting essential approaches to automate processes.

  • Utilized Microsoft SharePoint to collaborate with other project managers, project stakeholders and external support groups; provided limited SharePoint admin support and training to end users.

Product Owner

  • Strived to maximize the value of the product by representing the stakeholders’ interests
  • Prioritized the backlog of tasks to ensure efficient workflow
  • Empowered the team to achieve their best performance
  • Defined and communicated the product vision to align all team members and stakeholders.

Education

Skills

  • Project Management
  • Software Development
  • SDLC
  • Communication Skills
  • Analytical Skills
  • Decision-making
  • Leadership
  • Organizational Skills
  • Client Relationship Management
  • Time Management
  • Project Implementation
  • Business Processes

Affiliations

  • Project Management Professional (PMP)
  • Member of Project Management Institute (PMI)

Methodologies

  • Waterfall
  • Agile
  • Software Development Life Cycle (SDLC)
  • PMBOK 6 & 7

Timeline

Technical Project Manager

Systems Business Analyst

Product Owner

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Michelle Howard