Michelle D. Busby
Waynesboro,VA
"Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit." —
Conrad Hilton
Summary
Experienced Director proficient in managing organizational operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
28
28
years of professional experience
Work History
Director of Operations
University Of Virginia
11.2018 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed a $20.5 million budget and multiple endowments, 5 student workers and 12 personnel on cross functional teams
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Unit Administrator
University Of Virginia
08.2016 - 11.2018
- Developed training materials for new hires as well as ongoing professional development initiatives within the unit.
- Supported the unit''s mission by organizing events, meetings, and training sessions for improved team cohesion.
- Collaborated with other departments to streamline administrative functions, resulting in increased productivity across all teams.
- Coordinated schedules for unit leadership effectively, maximizing their availability for critical tasks without conflicts.
- Enhanced unit efficiency by streamlining administrative processes and implementing time-saving strategies.
Administrative and Budget Coordinator
University Of Virginia
07.2015 - 08.2016
- Identified potential risks and mitigated them through strategic adjustments in spending patterns or allocations.
- Improved budget accuracy by developing and implementing comprehensive financial tracking systems.
- Implemented robust training programs designed to enhance staff skill sets related to budget management and analysis.
- Increased transparency in financial data, providing detailed and accurate budget reports to stakeholders.
- Provided operational support, including fiscal administration, communication, human resources, academic support, and grants administration.
Equity Specialist
University Of Virginia
05.2015 - 07.2015
- Partnered with HR teams on matters related to affirmative action planning, ensuring consistent application of company policies and procedures.
- Reviewed job descriptions for potential biases or discriminatory language to ensure fairness throughout the recruitment process.
- Oversaw annual reporting requirements related to equal employment opportunity statistics for regulatory compliance purposes.
- Promoted an inclusive work environment by addressing discrimination and harassment complaints swiftly and effectively.
- Monitored the organization''s compliance with federal, state, and local laws regarding equal employment opportunities.
Executive Assistant
Darden School Of Business
08.2014 - 05.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Senior Admissions Representative
Steiner Education Group
08.2009 - 03.2014
- Streamlined application procedures, resulting in a more efficient admissions process for both students and staff.
- Took in-bound calls from prospective students and answered wide range of questions with knowledgeable assistance.
- Enhanced overall departmental organization by maintaining accurate records of applicant data using CRM software.
- Helped students complete paperwork and enroll in school.
- Maintained current knowledge of institutional policies and program offerings.
Director
Jenny Craig Weight Loss Center
06.2007 - 02.2009
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
Instructor
Lansing School District
08.1996 - 06.2006
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Improved student comprehension by implementing individualized learning plans for students with special needs.
Education
J.D. - Wills And Estate Planning
Bachelor of Arts - Social Sciences
05.1994
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Leadership training
- Workforce Planning
- Risk Mitigation
- Data Analysis
- Budget Control
- Department Oversight
- P&L Administration
- Financial Administration
Affiliations
- Zeta Phi Beta Sorority Incorporated
- Association of Finance Professional
- Network for Continuous Change and Innovation
- After School Association of America
Languages
French
Limited Working
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balance401k matchCareer advancement4-day work weekPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsFlexible work hoursHealthcare benefitsPaid sick leaveTimeline
Director of Operations - University Of Virginia
11.2018 - Current
Unit Administrator - University Of Virginia
08.2016 - 11.2018
Administrative and Budget Coordinator - University Of Virginia
07.2015 - 08.2016
Equity Specialist - University Of Virginia
05.2015 - 07.2015
Executive Assistant - Darden School Of Business
08.2014 - 05.2015
Senior Admissions Representative - Steiner Education Group
08.2009 - 03.2014
Director - Jenny Craig Weight Loss Center
06.2007 - 02.2009
Instructor - Lansing School District
08.1996 - 06.2006
Thomas M. Cooley Law School - J.D., Wills And Estate Planning
Michigan State University - Bachelor of Arts, Social Sciences