Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Michelle D. Roberts

Milwaukie,OR

Summary

Accurate and dedicated professional evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.

Overview

24
24
years of professional experience

Work History

Realtor, Team Operations Manager

Premiere Property Group, LlC
01.2014 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Prepared and presented contracts and other legal documents to clients.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Assistant Store Manager

Papa Murphy's Take And Bake Pizza
03.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Owner/Operator Massage Therapy

Massage By Michelle
01.2008 - 01.2014
  • Performing massage therapy to a variety of clients for both therapeutic and clinical purposes
  • Participation in various networking groups, marketing, website and scheduling maintenance, insurance billing (AP/AR)
  • Chart notes and HIPAA compliance and medical record keeping/filing and general office tasks are all a large part of my practice.

Sr. Loan Processor & Underwriter

Various Portland Area Mortgage Companies
05.1999 - 01.2010
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Evaluated approvals against established bank and government lending standards.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Privacy, compliance and anti-fraud course completion

Education

Licensed Massage Therapist -

Ashmead College
Tigard, OR
06.2007

Diploma -

Milwaukie High School

Skills

  • Information Verification
  • Contract Finalization
  • Interpersonal Communication
  • Financial Data Analysis
  • Regulatory Compliance
  • Customer Service
  • Teamwork and Collaboration

Timeline

Assistant Store Manager

Papa Murphy's Take And Bake Pizza
03.2022 - Current

Realtor, Team Operations Manager

Premiere Property Group, LlC
01.2014 - Current

Owner/Operator Massage Therapy

Massage By Michelle
01.2008 - 01.2014

Sr. Loan Processor & Underwriter

Various Portland Area Mortgage Companies
05.1999 - 01.2010

Licensed Massage Therapist -

Ashmead College

Diploma -

Milwaukie High School

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Michelle D. Roberts