Michelle D. Simpson
Campobello,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sr. Recruitment Manager
B3 Staffing Solutions
09.2022 - 05.2023
- Nationwide recruitment for Physician Assistant and Nurse Practitioner positions in healthcare systems
- Identify top-quality candidates, conduct interviews, and coordinate
- Managed all company jobs within Bullhorn ATS & CRM system, including updating, tracking, and monitoring
- Developed candidate tracking and submission processes
- Assisted with new company website development
- Supervised daily tasks of recruiters and run reports to determine lead counts
- Scheduled video conference calls and on-site interviews
- Drive client outreach, engagement, and contingency contract execution
- Review and negotiate employment contracts with candidates and clients
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Collaborated with HR leadership regarding candidate salary determinations.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Ensured completion of candidate placement paperwork and client invoicing
- Followed up with clients and candidates to ensure customer retention and satisfaction.
- Proven ability to learn quickly and adapt to new situations
Marketing Concierge Supervisor/Processing Assistant
Atlantic Bay Mortgage Group
04.2020 - 06.2022
- Supervised concierge team handling marketing requests for more than 300+ mortgage bankers and business development managers
- Onboarded new hires, performed kick off calls, conducted platform training, and managed marketing materials
- Ensured efficient turn times for marketing requests
- Conducted team meetings, monitored ticket counts, and coached staff on processes and standards
- Conducted quarterly and yearly employee reviews and initiated action plans for performance improvement
- Guided and trained employees in handling difficult tasks and situations
- Provided support as liaison between sales, sales support staff and marketing team
- Trained sales support staff on Total Expert CRM system
- Reviewed and updated company SharePoint sites for Concierge team and mortgage banker databases
- Ensured compliance approval for all media activities
- Hosted quarterly meetings with business development managers for marketing strategy planning
- Assisted Mortgage Banker with processing of loan, verified employment and insurance
- Monitored daily loan pipelines through PowerBI.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Implemented and developed ticketing support and phone systems.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
District Manager
Reaben Oil
11.2019 - 04.2020
- Managed 5 locations to enforce high-quality standards of operation, overseeing 50 employees
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted monthly inventories and inspections of all stores
- Updated training manual for inventory processes
- Monitored store manager employee scheduling to stay within budgeted hours
- Conducted employee performance issue training sessions and action plans
- Monitored 24-hour call service.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district manager and executive management to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
Customer Relations Manager / Internet Sales Manager
Bryan Easler Toyota
09.2012 - 09.2019
- Implemented customer retention programs and resolved customer complaints
- Planned and organized marketing events to promote dealership
- Coordinated hospitality luncheons to promote employee retention and positive work culture
- Completed weekly service department payroll, monitored technician hours, and made monthly service department work schedules
- Reviewed and monitored technician certifications to stay current
- Monitored and ordered supplies for service department, reviewed and prepared invoices for accounts payable department
- Managed internet sales, including lead response, website inventory maintenance, and email campaigns
- Monitored customer requests/updates in VinSolutions CRM system
- Ensured compliance with Toyota's website requirements
- Reviewed and secured advertising from external vendors for multiple media avenues.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Sales & Marketing Representative
Servpro of Haywood and Transylvania Counties
08.2010 - 08.2011
- Developed territory through targeted marketing to local agents, adjusters, and property managers
- Assisted in planning corporate-sponsored events
- Organized North Carolina State-approved continuing education classes for insurance professionals
- Implemented in-service education at local insurance agencies and real estate offices.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Science - Family and Consumer Sciences, Clothing & Textiles, Business Administration
Appalachian State University
Boone, NCSkills
- Confidential Records Management
- Employee Timesheet Processing
- Drafting and Administering Contracts
- Human Resources Department Processes
- Analyzing and Modifying Compensation
- Resume Screening
- Critical Thinking
- Contract Negotiation Skills
- Interviewing Abilities
- Boolean Searches
- Onboarding, Training and Development
- Employee Engagement Strategies
- Applicant Tracking Systems Proficient
Timeline
Sr. Recruitment Manager
B3 Staffing Solutions
09.2022 - 05.2023
Marketing Concierge Supervisor/Processing Assistant
Atlantic Bay Mortgage Group
04.2020 - 06.2022
District Manager
Reaben Oil
11.2019 - 04.2020
Customer Relations Manager / Internet Sales Manager
Bryan Easler Toyota
09.2012 - 09.2019
Sales & Marketing Representative
Servpro of Haywood and Transylvania Counties
08.2010 - 08.2011
Bachelor of Science - Family and Consumer Sciences, Clothing & Textiles, Business Administration
Appalachian State University
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