Summary
Overview
Work History
Education
Skills
References
Languages
Websites
References
Timeline
Generic

Michelle Velez

Delray Beach,FL

Summary

Results-driven Credit Account Manager known for exceptional productivity and efficiency in managing credit accounts. Specialized skills include risk assessment, financial analysis, and client relationship management. Excel at negotiation, problem-solving, and decision-making, ensuring optimal outcomes in complex situations. Committed to maintaining high customer satisfaction while effectively managing financial risk.

Overview

19
19
years of professional experience

Work History

Credit Account Manager

Gemaire Distributors
Deerfield Beach, FL
11.2023 - Current
  • Manage assigned accounts to establish credit metrics
  • Receive inbound communications from sales branches and customers requesting a variety of customer service-based actions
  • Order release for customer accounts
  • Contact customers for payment commitments to satisfy due or delinquent balances
  • Negotiate positive resolutions to aging outstanding so as to allow for the continued sale of product to the customer
  • Cash goal management, facilitating the collection achievement of 100% of goal for the Account Manager’s portfolio
  • Job (construction) Account origination
  • Open new COD and Terms Accounts as needed
  • Prepare documentation for collections submittals and/or litigation
  • Procure reports from industry repositories
  • Invoice/statement servicing
  • Gather and analyze credit and financial information on new and existing customers using credit reports, financial statements, and supplier references
  • Analyze requests for credit extension on new and existing accounts
  • Release blocked orders within established levels of authority and make recommendations to the Credit Manager on larger orders
  • Limit losses, control delinquency and secure receivables which pose credit risk and/or receivable exposure
  • Communicated with external vendors regarding payment schedules and due dates.
  • Monitored customer account information for changes in creditworthiness.
  • Coordinated with legal teams on debt collection matters as needed.
  • Maintained detailed records of customer accounts, including payment histories and contact information.
  • Negotiated payment plans with delinquent customers.
  • Managed a portfolio of high-value customer accounts while ensuring compliance with regulations.
  • Analyzed financial statements, credit reports, and other documents to assess risk levels of customers.
  • Collaborated with internal departments to resolve any issues related to customer accounts.
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
  • Requested financial documents from customers.
  • Conducted credit reviews on corporations to assess financial conditions.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Issued account credits and debits as needed

Accounts Receivable/Collections Lead

Material Technologies
Boca Raton, FL
03.2022 - 09.2023
  • Consistent monitoring of AR reports with focus of bringing and keeping DSO down
  • Analyzing balances to determine if accurate
  • Collecting on past due balances
  • Analyzing contracts and billing for accuracy and compliance to contracts
  • Month end reporting
  • Month end write offs
  • Bad debt determination and reporting
  • Presenting and working with delinquent customers on payment plans and payment negotiations
  • Working with outside collection agency for non paying accounts
  • Handling and filing of bankruptcy claims
  • Account reconciliations including, but not limited to misapplied payments and research of discrepancies
  • Monitoring of customer invoice portals for scheduled payments or non-payments
  • Consistent follow ups on past due balances and promises for payment
  • Posting of all incoming payments via lockbox checks, ach, wire, credit card and link deposits checks
  • Implementing of department policies and procedures
  • Helping with AP when needed
  • Helping with billing when needed.

AR/Credit and Collections Supervisor

Spring Footwear
Pompano Beach, Florida
11.2014 - 03.2022
  • Ensuring that all customers within the AR portfolio adhere to payment terms to prevent billed invoices from aging and/or being impacted by invalid deductions
  • Overseeing cash applications, identifies and resolves payment discrepancies, addresses skipped invoices, and directs Collections Specialist to take appropriate action
  • Issuing of credits for overages on freight, mark downs, and other credits upon request
  • Manages assigned credit portfolios, researching creditworthiness of new and existing accounts, and proposes recommendations for credit limits
  • Maintaining 95% of all AR
  • Minimizing Bad Debt to under .025% of sales, reviewing and updating existing customer’s credit annually, and providing a review and recommendation on new customers
  • Responsible for hiring, training and mentoring Collections Specialist to perform specific duties required to ensure continuity and efficiency
  • Engaging in the development of Collections Specialists workflow and training on skills that will enable growth
  • Daily closeout and balancing of credit card payments
  • Providing average days to pay on existing customers, trade and bank references where appropriate, requesting financial statements, etc
  • Making requests to credit insurance company for coverage on new and existing customers (as well as increases as necessary)
  • Advising internal and external customers of approved credit line/terms and/or changes
  • If applicable, applying with merchant factors as necessary
  • Complete in-house credit evaluations and credit analysis for potential customers and customers which have had credit lines withdrawn or need additional credit line at company risk
  • Gathering necessary documentation for requests via our credit insurance company and give recommendations for to higher ups
  • Daily review and authorization of orders on hold to be released due to past due balances or over credit line issues
  • Consistent monitoring of Allocations log providing approvals and recommendations.

A/R Manager

Southeastern Fl Transportation
West Palm Beach, Florida
11.2013 - 11.2014
  • Responsible for all AR functions including researching and posting of payments
  • Researching and issuing credits for credit card disputes, as well as running credit card payments
  • Approving of fares and billing
  • Dispute resolution for both account issues and driver/customer disputes
  • Responsible for collections for all three Florida locations and account reconciliations
  • Working with higher ups on budgeting for the goal of saving the company money
  • Set up of new accounts and resolution of fare disputes.

Sr. Credit Analyst

Tyco Safety Products
Boca Raton, Florida
12.2012 - 10.2013
  • Responsible for new account set ups
  • Research on companies, pulling Dunn & Bradstreet reports and requesting credit references to determine credit worthiness
  • Working with customer service and sales representatives for resolution to account issues
  • Account reconciliations and the research involved to resolve account issues and outstanding balances
  • All accounts receivable functions, including but not limited to collections, credit applications, customer service, and research on returns, running credit card payments and help with payment applications
  • Billing issues, sending statements, invoices and credit memos to customer’s upon request
  • Approval for release and holding of orders and approval of customer credits
  • Determination of accounts to be placed for collections and accounts to block due to lack of, and or past due balances
  • Inputting requests to the Tax department for sales tax credits and gathering all necessary documentation to put credits thru
  • Setting up and participating in weekly phone conferences with customer’s to go over account issues
  • Creating spreadsheets and workbooks in Excel for account reconciliations.

Accounts Receivable/Collections Manager

Advanced Media Technologies
Deerfield Beach, Florida
08.2006 - 06.2012
  • Responsible for collecting on past due and due accounts for a broadband equipment media company
  • Heavy customer service and contact, including providing of all documentation requested by customers and researching discrepancies
  • Working closely with Sales Coordinators, Returns Manager and Latin America team
  • Deciding on customers to be put on credit hold due to past due balances
  • Review of accounts to be put into outside collections
  • Doing bank reconciliations on a daily basis, as well as months end
  • Creating and working from general ledger and journal entries
  • All accounts receivable functions, including cash application/reversal of cash applications, application of credits and reversals of credits
  • Research of payment application
  • Research of return merchandise
  • Account reconciliations
  • Working closely with Sales Representatives controller and CFO.

Credit/Collections Manager

Aqua Gulf Transport, Inc.
Deerfield Beach, Florida
05.2005 - 08.2006
  • Responsible for overseeing collections for a reputable freight logistics company, including ocean freight company, Xpress trucking company, LTL company, Swing company, worldwide and customs company
  • Collecting on multimillion dollar accounts, as well as smaller accounts
  • Managing five collectors statewide and ten sales representatives between Puerto Rico and the states
  • Managing all aspects of accounts receivables, including sorting all incoming checks and payments
  • Running credit card payments and receiving ACH wire transfers
  • Deposits and entering payments as per company
  • Researching payments and placement of payments coming in without remittance
  • Posting payments, creating journal entries and general ledgers as well as creating cash reports to distribute to upper management and collectors
  • Dealings with returned checks and notifying clients when replacement checks are needed and non-sufficient funds fees
  • Reporting and researching short payments and over payments
  • Payment reversals and reapplication of payments
  • Duties also include: determining credit terms and credit limits by utilizing online credit checks as well as using trade references and bank references
  • Issuing credits and write offs, determining which accounts should go into bad debt
  • Research and reconciliation of accounts
  • Billing: Aiding clients in understanding billing and invoicing
  • Creating and adjusting invoices.

Education

Evander Childs High School
Bronx, NY

Skills

  • Bilingual (English/Spanish)
  • Excellent communication
  • Written
  • Organizational and interpersonal skills
  • Able to work well independently
  • Part of a team
  • Able to work under pressure
  • Meet deadlines
  • Exceptional attention to detail
  • Computer experience with Microsoft word
  • Windows
  • Outlook
  • Internet
  • Excel
  • D Base
  • Peachtree
  • Banner
  • As400
  • Navision
  • Quickbooks
  • AccPac
  • Total
  • Mas
  • Baan
  • Cab Central
  • Taxi Tronic
  • OMS
  • Sales Force
  • D365
  • Invoicedcom
  • Mincron
  • Sales Force
  • NACM
  • Experian
  • BI Intelligence

References

References furnished upon request

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Credit Account Manager

Gemaire Distributors
11.2023 - Current

Accounts Receivable/Collections Lead

Material Technologies
03.2022 - 09.2023

AR/Credit and Collections Supervisor

Spring Footwear
11.2014 - 03.2022

A/R Manager

Southeastern Fl Transportation
11.2013 - 11.2014

Sr. Credit Analyst

Tyco Safety Products
12.2012 - 10.2013

Accounts Receivable/Collections Manager

Advanced Media Technologies
08.2006 - 06.2012

Credit/Collections Manager

Aqua Gulf Transport, Inc.
05.2005 - 08.2006

Evander Childs High School

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Michelle Velez