Michelle Danni Sheetz

Supervised Aquatics Specialist, ensuring efficient operations across all facilities.

• Managed aquatic staff schedules to maintain optimal coverage for operations.
• Monitored aquatics budget, overseeing revenues and expenditures for fiscal stability.
• Coordinated joint pool programs with Parks & Recreation to enhance community engagement.
• Assisted Facilities Maintenance in upkeep of pool chemical and filter systems.
• Oversaw contractual agreements related to aquatics services, ensuring compliance and quality.
• Developed comprehensive short- and long-term plans for aquatic programs.
• Demonstrated extensive knowledge of aquatics facilities and community demographics.

• Facilitated client support through proactive communication, enhancing service quality and conflict resolution.
• Conducted daily follow-ups with trainers regarding client session progress and attendance.
• Managed trainer assignments by reviewing dashboard for unassigned clients and verifying trainer availability.
• Held one-on-one Zoom meetings with trainers to discuss client progress and document notes in dashboard.
• Coordinated internal communication across departments to address client and trainer needs.
• Introduced new trainers via immediate calls post-DOE completion, followed by personalized Zoom meetings.
• Maintained consistent communication with trainers through JustCall for issue resolution and guidance.
• Executed background recruiting by sourcing qualified trainers on Breezy, conducting 15-30 initial phone interviews.

• American RedCross Lifeguard Instructor
• Certified CPO
• Managed & Trained 25+ Employees on all policies, procedures, HR, payroll, 1 on 1 evaluations, training, ordering supplies, etc.
• Trained & Certified Lifeguards
• Scheduling, writing rotation
• In service training
• Record keeping
• Led training sessions and seminars
• Conducted assessments and surveys to determine satisfaction with wellness and fitness programs and services.
• Recommended and approved new program and service offerings to produce revenues and minimize costs.
• Provided individual support and counseling.
• Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans.
• Controlled and reported unruly behavior, evicting individuals not adhering to behavior protocols.
• Taught swimming techniques and safety education to new swimmers.
• Determined chlorine content and pH value of water with water testing kits.
• Oriented new lifeguards on job duties and responsibilities, scheduling shifts and providing frequent feedback.
• Conducted pool chemical checks to determine adequate safety and hygiene.
• Conducted regular drills in order to stay prepared for any potential emergency situation.
• Inspected recreational rope tows, T-bars, J-bars, and chair lifts, for safety hazards, and damage and wear.
• Maintained quality of pool water by testing chemical levels.
• Inspected recreational facilities for cleanliness.
• Performed daily maintenance checks on equipment and supplies to ensure proper functioning in case of an emergency situation.
• Recruited volunteers from the community to assist with various recreational programs.
• Created a budget and established financial controls to ensure fiscal responsibility.
• Developed marketing strategies to increase participation in recreational programs.
• Provided leadership in developing long-term plans for recreational facilities and programs.
• Generated reports regarding program usage statistics for management review.
• Cultivated relationships with local businesses to secure sponsorships for recreation programs.

• Advertised for personal trainers, hired, onboarded, trained, and sometimes also fired personal trainers.
• Client Retention
• Scheduling
• Productivity
• Payroll/Accounting
• All aspects of small business ownership

• Trained, mentored, and supported high-performing, quality-minded team, providing regular performance review, feedback, and coaching in deficient areas
• Fostered relationships with customers to expand business and enhance client satisfaction
• Monitored, managed, and communicated strategic objectives
• Cultivated Group Culture with positive team building relations and worked with teams to ensure program optimization
• Planned and executed meetings, lunches and events for groups of 1 to 20
• Drove sales by effectively up-selling products to customers
• Elevated customer satisfaction ratings by resolving client and case issues effectively.
• Minimized staff turnover through appropriate selection, orientation and training.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Developed existing team into high productivity, results-oriented unit through creative initiatives.

• Established employee development plan, setting clear expectations for team members.
• Provided clear direction and set priorities for accomplishing desired actions and results.
• Established and maintained proactive human resource functions, complying with labor regulations.
• Recruited team members for maintaining adequate staffing levels according to projected sales.
• Client Acquisition & Retention
• Performed day to day operations
• Oversaw all aspects of data management for CRM programs and proprietary database to include anywhere from daily to monthly updates and backup, report generation and troubleshooting or repair service requisition
• Organized corporate and office meetings for up to 10+ team members
• Coordinated office activities and operations to secure efficiency and compliance with company policies
• Inputted information from customer calls and onsite service visits into the company's system
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Prepared correspondence, accounting and financial documents for analysis
• Managed daily business operations, including sales, logistics, customer service and problem-solving
• Coordinating itinerary and scheduling appointments
• Organized member files and streamlined operations to improve efficiency
• Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments
• Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications
• Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.