Michelle De Ojeda
Fort Lauderdale,FL
Summary
Dynamic, Organized and Resourceful Account Manager/ Coordinator/ Trainer & Educator, seeking a full-time position. Skilled at influencing decision-makers and devising successful strategies. Armed with excellent presentation skills, issue resolution and customer relationship management. Possesses excellent communication and interpersonal skills and connects with individuals from diverse backgrounds. Collaborative and strategic team leader and member with background in customer relationship management, Ability to handle multiple projects simultaneously with a high degree of accuracy. Analytic progress monitor with solid understanding of human development and human behavior.
Overview
22
22
years of professional experience
Work History
Account Manager
McKenney Aviation
11.2021 - 04.2023
- Qualified leads, resolved issues, trained clients and staff while performing effectively in self-directed work environment, managing day-to-day operations and decision making
- Collaborated with coworkers to develop annual goals and account strategies to ensure client/owner satisfaction and company growth
- Fostered and strengthened interpersonal relationships with clients/ owners by evaluating and accommodating their individual needs to promote long term business growth
- Managed flight itinerary updates and communicated changes to crew, clients and FBO's (Fixed Base Operation) to optimize operation and client ease
- Planned, directed and managed coordination of 40-50 private flights on monthly basis for over 15 owners/clients and their respective networks, at Ft. Lauderdale International airport
- Utilized computerized flight planning program, various Google programs, and automated tracking systems for flight activity monitoring
- Maintained accurate and efficient client database, incoming/ outgoing flight logs, expense reports, crew records, and utilization spreadsheets
- Managed crew of fully qualified, properly rested professionals, while adhering to required safety procedures and logistics
- Processed international and domestic flight requests and clearances by acquiring required customs documents and/or certificates
Lead Educator
Broward County Schools
09.2001 - 06.2012
- Coordinated professional development workshops to share cross-curriculum reading strategies, analyze student performance data and create learning plans
- Participated in weekly chair meetings to update administration on Reading Department's curriculum progression and student progress
- Communicated with parents via email, phone, or in-person regarding student performance, and effective ways to reinforce instructional strategies and learning goals at home
- Utilized technology to create meaningful lessons, as well as improve comprehension, cognition and language development for various learning styles
- Conducted, interpreted and reported assessment data of students at local and state levels to determine individual strengths/weaknesses and growth
- Mentored new teachers on student progress monitoring, state/local learning standards, assessments and 1st year teacher requirements
- Maintained accurate records of student behavior, progress and attendance
- Promoted love of reading and literacy to students by creating positive and engaging environment while teaching socially-acceptable options
Lead Educator
Watertown Public Schools
08.2007 - 06.2009
- Participated in and presented administrative and professional development opportunities to remain up-to-date on teaching best practices and enhance educator skills
- Administered and assessed student progress to provide feedback and improve academic performance on quarterly basis
- Adhered to state of Massachusetts standards/ policies and attended in-service training to continue professional growth and knowledge
- Developed innovative lesson plans and utilized multimedia technology for minimum of 180 multi-leveled students annually to engage students in English language learning (ELL) process
- Cultivated orderly, culturally diverse classroom with clear expectations and consistent communication with parents and administration
- Corrected grammatical issues and implemented rules to teach students how to express ideas and master writing process
Education
Bachelor of Science - Psychology
Nova Southeastern University
Ft. Lauderdale, FL05.1996
Skills
- Verbal and Written Communication
- Interpersonal Skills
- Training Manuals and Materials
- Strong Presentation Skills
- Client Relationship-Building
- Goals and Performance
- Accurate Documentation
- Innovative Training Approaches
- Client Needs Assessment
- Complex Problem-Solving
- Microsoft Office
- Work Planning and Prioritization
- Conflict Resolution
- Leadership Skills
- Critical Thinking Skills
Timeline
Account Manager
McKenney Aviation
11.2021 - 04.2023
Lead Educator
Watertown Public Schools
08.2007 - 06.2009
Lead Educator
Broward County Schools
09.2001 - 06.2012
Bachelor of Science - Psychology
Nova Southeastern University
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