Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Volunteer
Michelle Diane Lewis

Michelle Diane Lewis

Indianapolis,Indiana

Summary

Expertise includes in applying to core aspects and strategic approaches of organizational development and effectiveness to amplify HR, administrative and leadership success. Experienced in developing policies and organizational strategies based on data-driven approaches. Experienced in creating and delivering leadership effectiveness learning modules using the ADDIE instructional design methodology. Excellent interpersonal and conflict management skills.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Human Resources Consultant

Butler University
Indianapolis, Indiana
03.2019 - Current
  • Develop, design, implement and facilitate leadership training including but not limited to, diversity, equity, and inclusion; generational diversity; and emotional intelligence (EQ) for approximately 400 staff members.
  • Utilize Canvas Learning Management System.
  • Contribute to business and HR functions by identifying, prioritizing, and building organizational capabilities, behaviors, structures, and processes for three colleges and four divisions.
  • Build HR consulting capabilities focused on clients undergoing organizational change and development.

Principal and Certified Human Behavior Consultant

Michelle Diane Lewis, LLC
Indianapolis, Indiana
01.2016 - Current
  • Facilitate organizational cultural assessments using OCAI.
  • Present reports highlighting proposed changes regarding performance and efficiency enhancement.
  • Conduct presentations on research findings for clients or at research meetings.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Perform gap analysis of clients’ current state and desired state.
  • Administer and analyze DISC personality temperament assessment, Myers-Briggs Type Indicator (MBTI) personality assessment, and in-depth spiritual gifts assessment
  • Guide clients in crafting mission and vision statements
  • Analyze, design, develop, implement, and evaluate training modules.
  • Provide one-on-one in-person and virtual coaching sessions.

Human Resources Advisor

FedEx Office
Indianapolis, Indiana
10.2010 - 07.2018
  • Human resources business partner supporting four markets encompassing seven states: Ohio, West Virginia, Kentucky, Indiana, Illinois, Arkansas, and Oklahoma.
  • Partnered with leadership team to address talent and bench planning through the leadership planning process, individual development plans, performance management, diversity, Affirmative Action Plans, and leadership training and development.
  • Analyzed company metrics and key performance indicators to provide market district managers with strengths, weaknesses, opportunities, and threats
  • Conducted manager and assistant manager human resources onboarding.
  • Promoted and managed the local implementation of corporate-driven HR programs and initiatives.
  • Responded to third-party actions, team member complaints, and team member relation issues and represented the company during unemployment hearings.
  • Served as subject matter expert and resource for HR policies, state and federal employment laws, and company Human Resources Standard Operating Procedures
  • Utilized HR metrics to drive business objectives.
  • Conducted presentations and facilitated training on HR-related topics.
  • Coached and educated managers on the proper use of performance management and positive discipline processes.
  • Developed strategies to increase employee satisfaction and reduce turnover.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, and reach resolution of grievances.

Human Resources Manager

C&S Wholesale Grocers, Inc
Hatfield, Massachusetts
01.2009 - 08.2010
  • Responsibilities included HR leadership for two distribution campuses consisting of approximately 650 employees.
  • Senior leadership team member.
  • Led and strategically directed team of human resources professionals.
  • Served as subject matter expert and resource for HR policies, state and federal employment laws, and company Human Resources Standard Operating Procedures.
  • Partnered with leadership team to address talent and bench planning through the leadership planning process, individual development plans, performance management, diversity, and Affirmative Action Plans, and leadership training and development.
  • Served as a liaison between management and employees by handling questions, interpreting, and administering policies and resolving work-related issues.
  • Analyzed statistical data and reports to identify and determine causes of personnel issues such as turnover, and, developed recommendations for improvement of organization's personnel policies and practices.
  • Successfully managed complaints and conducted investigations.
  • Advised managers regarding organizational policy matters such as equal employment opportunity, sexual harassment, and employee performance.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Conducted company-wide town hall meetings to convey updates.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, and reach resolution of grievances.
  • Discovered and resolved complex employee issues that affected management and business decisions.

Regional Training Manager

C&S Wholesale Grocers, Inc
Keene, New Hampshire
05.2007 - 12.2008
  • Using ADDIE model of instructional design, created wide variety of courses focused on effective communication, performance management, and diversity topics to enhance communication, team cohesion, and group performance.
  • Managed and facilitated C&S Leadership Academy for 659 members of the leadership team.
  • Designed, developed, and implemented both management and team member safety training modules.
  • Analyzed training needs to design employee development, language training, and health and safety training programs.
  • Trained classroom trainers at three facilities and achieved significant improvements in their demonstrated ability to facilitate new hire training modules.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Provided staff training during demonstrations, meetings, conferences, and workshops.
  • Implemented new learning strategies depending on employees' skill levels.
  • Directed training programs and development paths for managers and supervisors.
  • Managed all exempt employee coaching, training, and performance improvement actions.

Education

Doctor of Strategic Leadership -

Regent University
2026

Master of Arts - Ministry Leadership

Indiana Wesleyan University
12.2015

Skills

  • Organizational Effectiveness
  • Factor Analysis
  • Organizational Leadership
  • Leadership Competency
  • Cultural Understanding
  • Learning Strategies
  • Succession Planning
  • Behavior Modeling
  • Client Needs Assessment

Affiliations

Sister Love Project NPO, Founder

Pathway Resource Center Former Board Member, 2nd Vice-President (2012 – 2014)

Association for Talent Development

Female Entrepreneurs Association

Certification

  • CliftonStrengths Coaching, Gallup - 2021
  • Certified Human Behavior Consultant / DiSC, Authentic Identity Coaching - 2018
  • 5D Coaching, Authentic Identity Coaching - 2018
  • MBTI, Center for Applications of Psychological Type - 2008


Timeline

Human Resources Consultant

Butler University
03.2019 - Current

Principal and Certified Human Behavior Consultant

Michelle Diane Lewis, LLC
01.2016 - Current

Human Resources Advisor

FedEx Office
10.2010 - 07.2018

Human Resources Manager

C&S Wholesale Grocers, Inc
01.2009 - 08.2010

Regional Training Manager

C&S Wholesale Grocers, Inc
05.2007 - 12.2008

Doctor of Strategic Leadership -

Regent University

Master of Arts - Ministry Leadership

Indiana Wesleyan University

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Michelle Diane Lewis