Michelle E. Dominguez
Grants,NM
Summary
Accomplished County Clerk at Cibola County, adept in legal compliance and office management, I streamlined record-keeping processes, enhancing customer service satisfaction. Leveraging problem-solving and document preparation skills, I significantly improved operational efficiency. My leadership ensured accurate, efficient election and document handling, setting a high standard for public service.
Overview
18
18
years of professional experience
Work History
County Clerk
Cibola County
Grants, NM
01.2016 - 12.2024
- Oversaw all office activities, including the recording of documents such as warranty deeds, liens, marriage licenses, and probates. I was also in charge of all elections in Cibola County.
- Provided training on proper use of office equipment and software programs used by the Clerk's Office staff.
- Resolved customer complaints in a timely manner while adhering to departmental policies and procedures.
- Verified accuracy of documents prior to submission for processing.
Chief Deputy Clerk
Cibola County
Grants, NM
02.2012 - 12.2016
- Communicated with customers and employees to answer questions or explain information.
- Created and implemented policies, procedures, and regulations for office operations.
- Issued public notification of official activities or meetings to public.
- Recorded meeting minutes for distribution to officials and staff members.
- Maintained an accurate record-keeping system for all documents filed with the Clerk's office.
- Conducted training sessions for new employees on office procedures and processes.
Recording & Filing Clerk
Cibola County
Grants, NM
09.2006 - 02.2012
- Coded index materials with stamp identification for filing.
- Processed incoming mail, sorted documents, and distributed appropriately.
- Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
- Located missing records by searching files or contacting individuals assigned to records.
- Responded promptly to customer inquiries regarding filed materials.
- Trained new staff on file management systems and best practices.
- Maintained filing systems and categorized documents according to established procedures.
- Organized physical file cabinets by rearranging contents accordingly.
- Processed requests for document reproduction in a timely manner.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
High School Diploma -
Laguna Acoma High School
Laguna, NM05-1993
Skills
- Legal compliance
- Document preparation
- Record management
- Professional correspondence
- Researching skills
- Problem-solving
- Record keeping
- Financial transactions
- File management
- Office management
- Customer Service
References
References available upon request.
Timeline
County Clerk
Cibola County
01.2016 - 12.2024
Chief Deputy Clerk
Cibola County
02.2012 - 12.2016
Recording & Filing Clerk
Cibola County
09.2006 - 02.2012
High School Diploma -
Laguna Acoma High School
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