Michelle E. Miller
Dayton,OH
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Manager
DSWO Dba Miami Valley Plastic Surgeons
2022.09 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Updated reports, managed accounts, and generated reports for company database.
- Effectively manage a diverse staff of 10 across 4 locations, encompassing front desk, clinical staff, and Physicians.
- Provided coaching on medical coding and prior authorizations, ensuring accuracy and compliance with insurance requirements.
- Played a key role during the 2022 merger with DOCS Dermatology, managing EHR transition, financial records, and employee training.
- Collaborated with IT to implement new systems, including phone system and security risk analysis, aligning with corporate policies.
- Utilized data analysis techniques to identify areas for improvement within the practice, implementing targeted changes to drive positive outcomes for both patients and staff members.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Addressed and remedied all patient or team member issues.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Assistant Office Manager/Billing Manager
Miami Valley Plastic Surgeons
2012.11 - 2022.09
- Served as Compliance Officer for 7 years, diligently overseeing all HIPAA and OSHA compliance aspects for the practice.
- Directed the billing department, showcasing leadership in managing medical coding for surgical procedures and insurance processes.
- Completed annual MIPS reporting to Medicare, revenue cycle management, and claims resolution.
- Led negotiations with insurance companies to establish beneficial fee schedules, reflecting strategic thinking and negotiation acumen.
- Created and updated records and files to maintain document compliance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered performance reviews, recommending additional training or advancements.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Offered technical support and troubleshot issues to enhance office productivity.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
Certified Medical Coder (In Progress) -
Practice Management Institute
Coursework Completed: Healthcare Information Management -
Sinclair Community College
Dayton, OHSkills
- Employee Training
- MS Office
- Reliability
- Attention to Detail
- Time Management
- Decision-Making
- Problem-Solving
- Adaptability and Flexibility
- Excellent Communication
- Professional Demeanor
Affiliations
- Active Member | American Health Information Management Association (AHIMA)
- Active Member | Professional Association of Health Care Office Management (PAHCOM)
Timeline
Office Manager
DSWO Dba Miami Valley Plastic Surgeons
2022.09 - Current
Assistant Office Manager/Billing Manager
Miami Valley Plastic Surgeons
2012.11 - 2022.09
Certified Medical Coder (In Progress) -
Practice Management Institute
Coursework Completed: Healthcare Information Management -
Sinclair Community College
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