Michelle F Gilbert

I researched and gathered information for different grants that come up. The last 2, I did not get to finish. 1 records preservation grant and a FEMA grant .

• Investigated potential funding sources, state and federal programs and non-profit foundations.
• Coordinated timelines and deadlines to manage proposal elements.
• Assisted in developing strategies for sustainability beyond the life of a granted project.
• Oversaw post-award management activities such as tracking expenditures against budget projections.
• Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
• Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral.
• Tracked grant opportunities, deadline dates and required materials.
• Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
• Developed and wrote technical documentation for products.
• Reviewed existing policies, procedures, and processes to ensure compliance with grant requirements.

• Provided secretarial and office management support while building cooperative working relationships.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Inventoried and ordered supplies for office.
• Monitored progress on projects assigned by upper management.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Scheduled appointments, meetings and events for management staff.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Responded effectively to sensitive inquiries or complaints.
• Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
• Handled confidential documents in an organized fashion according to established protocol.
• Directed customer communication to appropriate department personnel.
• Composed, edited and typed complex memos and reports with job-related software.
• Prepared and prioritized calendars and correspondence.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Utilized editing programs to proofread content for typo-free emails, memos and documentation.
• Developed project plans for various tasks assigned by upper management.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Conducted research online using search engines such as Google or Yahoo!
• Managed database systems containing customer contact information.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed correspondence, reports and meeting notes.
• Coordinated appointments, meetings and conferences.
• Responded to customer issues to provide immediate resolution and improve retention.
• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
• Answered questions from customers regarding products and services offered by the company.
• Maintained accurate department and customer records.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Scheduled appointments between clients and customers and internal staff members.
• Used voice recorder or notepad to compose and transcribe meeting minutes.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Processed invoices for payment using accounting software applications.
• Handled incoming calls and directed callers to appropriate department or employee.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Understood and followed oral and written directions.