Summary
Overview
Work History
Education
Skills
Programs
Timeline
Generic

Michelle Gallardo Torres

Mission Viejo,CA

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Always has a positive attitude and willingness to take on extra responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Lead Medical Receptionist

Coastal Kids
02.2024 - Current
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.

Bilingual Health Guide

Transcarent, Inc.
07.2023 - 02.2024
  • Interacted with members, promoting excellent service and experiences to generate repeat business
  • Offered members information about products, services, and health benefits
  • Answered high phone volume and resolved member issues and complaints
  • Served as primary point of contact for member inquiries and questions
  • Kept records of member interactions or transactions, recording details of inquiries and actions taken
  • Established strong member relationships with regular outreach and follow-ups to maintain high satisfaction rate
  • Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities

Front Desk Receptionist

Vital Urgent Care
02.2023 - 07.2023
  • Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
  • Addressed guest inquiries and provided information regarding services, fees, and facility policies
  • Input data into job-related software for storage, retrieval and archiving
  • Collected payments for services and updated accounts to reflect new balances

Education

Bachelor of Science (B.S.) - Exercise Physiology

California State University, Chico.
Chico, CA
12.2018

Skills

  • Documentation
  • Organizational Skills
  • Medical Terminology
  • HIPAA Compliance
  • Complex Problem-Solving
  • EMR / EHR
  • Appointment management
  • Medical office administration
  • Patient reception management
  • Insurance verifications
  • Telephone Etiquette
  • Office Administration
  • Patient Registration
  • Records Management
  • Heartsaver CPR AED (CPR AED)
  • Clinical Documentation
  • Professionalism

Programs

  • Microsoft Office (Word, Excel, Outlook, etc.)
  • Various EMR systems (E-Clincal, OP, Dr. Kronos, etc.)

Timeline

Lead Medical Receptionist

Coastal Kids
02.2024 - Current

Bilingual Health Guide

Transcarent, Inc.
07.2023 - 02.2024

Front Desk Receptionist

Vital Urgent Care
02.2023 - 07.2023

Bachelor of Science (B.S.) - Exercise Physiology

California State University, Chico.

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Michelle Gallardo Torres