Michelle G. S. Gardner
COLORADO SPRINGS
Summary
Senior Analytics & Business Intelligence leader with a proven track record of transforming data into business solutions, innovations, and customer satisfaction. Passionate about telling meaningful stories with data, re-envisioning reporting and dashboarding into accessible insights for clients and organizational leadership. Diligent and focused team leader with over ten years of experience strategically developing, mentoring and building high-functioning teams.
Overview
16
16
years of professional experience
Work History
Sr. Manager, Data Analytics & Reporting
Health Net Federal Services (Centene, Corp.)
05.2022 - Current
- Lead a team of advanced analysts reporting government healthcare data
- Lead a team of analysts transforming data into actionable metrics through in-depth analysis, visualization, and data-storytelling. Outcomes include superior decision-making tools for both internal and external customers, guiding network management, improving access to care, and driving cost-reductions.
- Oversee our Information Warehousing team including ELT processes, vendor selection and procurement, business requirements development, data governance, testing, delivery and user adoption while effectively communicating expectations across departments.
- Strategically align and collaborate with cross-functional teams and to identify and prioritize recurring and ad hoc analytical needs, providing timely and insightful oversight of 30-50 analytical initiatives and efforts at any given moment.
- Develop, manage and mentor a team of ten advanced analysts and data scientists, coaching each toward their greatest potential while leveraging individual skills to provide effective team outcomes. Employee satisfaction survey scores continually show extremely high-satisfaction and engagement rates.
- Continually develop leaner, more customer-centric business processes and solutions, increasing the relevancy and quality of reporting and dashboards.
- Translate and apply customer (government) change orders, determining scope of impact, developing detailed cost-estimates, and ensuring the timely and accurate application of changes.
Decision Support Analytics Manager
Frontier Technology Incorporated (FTI)
04.2021 - 05.2022
- Managed a data analytics program for one of Space Force’s satellite development initiatives
- Lead cross-organizational effort to develop data maturity, creating program health metrics and providing agile and dynamic reporting for accurate decision support.
- Spearheaded the development of a multi-faceted analytics program to measure program performance and software quality.
- Collaborated with DoD customers to determine KPI’s, metrics and reporting methods for current contract.
- Worked together with Agile Teams (Scrum Masters, Project Owners, and Release Train Engineers) to provide statistically actionable feedback on performance blockers and challenges.
- Applied proprietary decision analysis software to a wide array of projects, to create detailed recommendations across multiple COA’s, assess program readiness, and pinpoint project risk.
- Assessed internal and external software platforms to develop the contract’s analytical capabilities, including IR&D (Internal Research and Development) projects for enhancements of existing software and creation of new platforms.
Sr. Manager / Manger Supply Chain & Business Analytics
Asurion, LLC., Smyrna TN
03.2010 - 09.2017
- Manage Supply Chain and Analytics for a technology and insurance firm
- Implemented and supported backend systems interfaces between supplier ERPs and Asurion operations management platforms.
- Identified and advanced process improvement and innovation across the supply chain, using a wide array of quantitative and qualitative models to deliver customer satisfaction scores (NPS) 10- 20% above industry averages.
- Lead and supported development of BI tools and reporting analytics for supplier operational metrics.
- Developed and oversaw a supply chain network of third-party repair suppliers strategically located around the US, reducing processing times by 25%.
- Lead teams of one to three individuals, from junior to peer-level reports
- Implemented and executed supplier contracts, SLAs and KPIs, ensuring adherence to expectations, frequently exceeding TAT and quality goals.
- Developed and managed cross functional client relationships, creating end-to-end customer- focused supply chain solutions.
- Strategically aligned suppliers with business needs to successfully drive down costs year-over-year, including RFP issuance and analysis across multiple incumbent and potential suppliers.
- Managed cost savings strategies, outperforming cost goals on spend of $25M with savings of 3- 5 million annually over five years.
- Additional Experience available upon request.
Education
Master of Business Administration (M.B.A.) - IT Project Management Emphasis
Middle Tennessee State University
Murfreesboro, TN01.2009
BA - English, Minor Political Science
Middle Tennessee State University
Murfreesboro, TN01.2005
Skills
- Business Intelligence & Analytics
- Data Communication—Turning Data into Stories
- Advanced SQL Querying
- PowerBI & Data Visualization
- Team Development & Leadership
- Business Process Improvement
Timeline
Sr. Manager, Data Analytics & Reporting
Health Net Federal Services (Centene, Corp.)
05.2022 - Current
Decision Support Analytics Manager
Frontier Technology Incorporated (FTI)
04.2021 - 05.2022
Sr. Manager / Manger Supply Chain & Business Analytics
Asurion, LLC., Smyrna TN
03.2010 - 09.2017
BA - English, Minor Political Science
Middle Tennessee State University
Master of Business Administration (M.B.A.) - IT Project Management Emphasis
Middle Tennessee State University