Hi, I’m
Michelle Jansma
Ellsworth,MN
Summary
- Dedicated, reliable and friendly employee with a people first attitude
- Can work independently and in a team setting
- Background in hotel desk service, remote inbound customer service calls, bank telling, food service, post office clerking, independent sales representative
- Volunteer as church youth club coordinator and teacher
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships
- Track record of maintaining high customer satisfaction and fostering loyalty
Overview
22
years of professional experience
Work History
Grand Falls Casino
General Service Associate Hotel Desk
08.2024 - Current
Job overview
- Greet customers and check them in to the hotel
- Check customers out of the hotel
- Answer the phone with a script and book or change reservations
- Make card keys and registration sheets
- Deliver items to rooms as needed
Experian
Customer Service Representative
08.2023 - Current
Job overview
- Take in-bound customer service calls, assist in enrolling for identity theft protection programs.
- Verified identity of callers with strict guidelines for authenticity
- Answer questions about the program they enroll in
- Troubleshoot for log in issues
GEMS Girls Club
Youth Counselor/Teacher
01.2003 - Current
Job overview
- Serving over 20 years as the Club Coordinator for the GEMS Girls Club of the Christian Reformed Church
- Currently serve as craft leader and teacher for GEMS
Nike
Customer Service Representative
12.2022 - 08.2023
Job overview
- Took inbound customer service calls or issues with missing orders, placed orders, processed return requests from Nike customers
- Handled calls efficiently from an automated system with a handle time of 10 minutes per call average
First Farmers & Merchants Bank
Bank Teller
02.2016 - 11.2022
Job overview
- Accuracy, security, bonded and privacy focused teller who enjoyed helping customers with cash and check deposits and withdrawals
- Answered calls professionally and routed to correct department
- Assisted in community service projects
- Maintained a cash drawer with 95% mandatory accuracy
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients
Ellsworth Post Office
Postal Service Employee
07.2009 - 10.2015
Job overview
- Maintained accurate and up to date records at all times
- Collected, sorted and dispatched outgoing and incoming mail
- Performed routine electronic service requirements and logs
- Maintained confidentiality of mail and customers
- Handled customers effectively by identifying needs in a friendly manner, quickly gaining trust, approaching complex issues and resolving problems to maximize efficiency
- Checked office records daily for accuracy and completion
Celebrating Home
Independent Sales Representative
03.2013 - 07.2015
Job overview
- Demonstrated the innovation and functionality of stoneware and other products in a home party setting
- Entertained guests and hostesses interactively
- Placed customer and hostess orders in timely and accurate manner with home office website by home pc
- Scheduled parties with hostesses and made follow-up contacts to fulfill party process
Education
Northwestern UniversityOrange City, IA
No Degree
05.1995
University Overview
- Choir Scholarship Recipient
- Fine Arts Scholarship Recipient
Central Lyon High School
High School Diploma
05-1993
Skills
- Guest Services
- Privacy Skills
- Volunteer Teacher
- Active listening
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Microsoft Outlook & Word
- Paperwork processing
- Order processing
- Documentation
- Data collection
- Customer education
Timeline
General Service Associate Hotel Desk
Grand Falls Casino
08.2024 - Current
Customer Service Representative
Experian
08.2023 - Current
Customer Service Representative
Nike
12.2022 - 08.2023
Bank Teller
First Farmers & Merchants Bank
02.2016 - 11.2022
Independent Sales Representative
Celebrating Home
03.2013 - 07.2015
Postal Service Employee
Ellsworth Post Office
07.2009 - 10.2015
Youth Counselor/Teacher
GEMS Girls Club
01.2003 - Current
Northwestern University
No Degree
Central Lyon High School
High School Diploma
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