Michelle J. Newquist
Chandler,AZ
Summary
Passionate, enthusiastic, and hardworking restaurant professional with a winning attitude and a strong desire to deliver exceptional guest experiences. Committed to enhancing revenue, driving productivity, motivating staff, and ensuring overall guest satisfaction. Demonstrated leadership skills with a proven track record of over 20 years of experience in the industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Maggiano's Little Italy
11.2020 - 03.2021
- Improved overall customer satisfaction by implementing new service standards
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Senior Restaurant Manager
Coopers Hawk Winery & Restaurants
05.2017 - 10.2020
- Carefully select, train and supervise staff
- Set and enforce performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction
- Verify accurate records and sufficient supplies by conducting weekly inventories of food, beverages, wine and kitchen supplies
- Determine operational weak points and implement corrective action plans to resolve said points
- Create fun activities and prizes to engage staff in promoting Wine Club Membership
- Conduct health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Achieved Restaurant of the Year 2018
Senior Restaurant Manager
The Cheesecake Factory
05.2012 - 05.2017
- Successfully operate 2nd highest grossing Cheesecake Factory in the company; 22 million in annual sales
- Carefully interview, select, train and supervise staff of over 200 employees
- Lead and direct team members on effective methods, operations and procedures
- Generate detailed daily, weekly, monthly and quarterly reports on business, labor and profit
- Promote a positive atmosphere at all times, go above and beyond guaranteeing each guest 100 percent satisfaction
- Prepared for and executed quarterly new menu implementation
- Wrote an efficient schedule for servers, bartenders, baker, host, bussers and food runners
- Achieved Restaurant of The Year 2013
Restaurant Manager
Duffy's Sports Grill
06.2008 - 03.2012
- Opening team of largest Duffy's location in the company, Grossing 9 million in it's first year
- Carefully interview, select, train and coach staff
- Oversee front of house personnel to maintain adequate staffing and minimize overtime
- Organize special events in the restaurant, including live music, sports promotions and corporate luncheons/dinners
- Correctly calculate inventory and order appropriate supplies
- Strategically develop effective marketing plans to increase sales and profits while managing cost
- Actively participate in ongoing customer service programs to build sales and rapport in the community
Lead Server/ Bartender/Supervisor
Beef O Brady's
11.2006 - 06.2008
- Oversee team of 15 employees
- Train and mentor new employees
- Complete store opening and closing procedures
- Maintain full knowledge of beverage lists and promotions
- Pour drinks using standard pour according to specifications
- Managed bar revenues ensuring all patrons were billed and all cash promptly accounted for
- Carefully followed safety and sanitation policies handling food and beverages
Communications Specialist Manager
Mercedes Homes LLC
07.2003 - 08.2006
- Liaison for Architecture Department and all Florida Divisions
- Travel to Florida Divisions, establish rapport with VP's, discuss future needs from Architecture Department
- Point of contact for questions, comments or concerns from Florida divisions to Architecture Department through Email
Education
Associate of Arts - General
Eastern Florida State College
Skills
- Excellent interpersonal and communication skills
- Multi-tasking abilities with proficiency in organizing and managing different tasks
- Thorough insights of overseeing stock levels and ordering supplies
- Competent with creating schedules and utilizing data in Hotschedules
- Self disciplined with keen ability to take initiative
- Adept at handling pressure and stressful situations
- Exceptional ability of assessing guests needs and fulfilling them
- Dynamic, professional and personable
- Training, developing and coaching new team members and Managers In Development
- Motivational leader
- Attention to detail
- Goal-oriented
- Passion for ultimate guest satisfaction
- Effective at cultivating relationship for staff rentention
- Knowledge of Arizona Department of Heath standards
- ServSafe Certified
Certification
ServSafe Certified
Timeline
Restaurant Manager
Maggiano's Little Italy
11.2020 - 03.2021
Senior Restaurant Manager
Coopers Hawk Winery & Restaurants
05.2017 - 10.2020
Senior Restaurant Manager
The Cheesecake Factory
05.2012 - 05.2017
Restaurant Manager
Duffy's Sports Grill
06.2008 - 03.2012
Lead Server/ Bartender/Supervisor
Beef O Brady's
11.2006 - 06.2008
Communications Specialist Manager
Mercedes Homes LLC
07.2003 - 08.2006
Associate of Arts - General
Eastern Florida State College
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