Michelle J. Newquist
Chandler,AZ
Summary
Positive, caring, and team orientated professional with a winning attitude and a strong desire to deliver
exceptional service with every interaction. I am committed to enhancing value with guest, driving
productivity with my team and motivating those around me to achieve high levels of success. I have 2
decades of demonstrated leadership skills, and a proven track record of successfully managing people and
financial performance within the restaurant and hospitality industry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server Shift Leader
The Cheesecake Factory
03.2021 - Current
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Streamline shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Achieve seamless staff transitions during peak hours by coordinating efficient shift changes.
- Manage cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
- Conduct and oversee training for new hire servers
- Cultivate warm relationships with regular customers.
- Achieved Restaurant of the Year in 2023
Restaurant Manager
Maggiano's Little Italy
11.2020 - 03.2021
- Improved overall customer satisfaction by implementing new service standards
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Senior Restaurant Manager
Coopers Hawk Winery & Restaurants
05.2017 - 10.2020
- Carefully select, train and supervise staff
- Set and enforce performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction
- Verify accurate records and sufficient supplies by conducting weekly inventories of food, beverages, wine and kitchen supplies
- Determine operational weak points and implement corrective action plans to resolve said points
- Create fun activities and prizes to engage staff in promoting Wine Club Membership
- Conduct health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Achieved Restaurant of the Year 2018
Senior Restaurant Manager
The Cheesecake Factory
05.2012 - 05.2017
- Successfully operate 2nd highest grossing Cheesecake Factory in the company; 22 million in annual sales
- Carefully interview, select, train and supervise staff of over 200 employees
- Lead and direct team members on effective methods, operations and procedures
- Generate detailed daily, weekly, monthly and quarterly reports on business, labor and profit
- Promote a positive atmosphere at all times, go above and beyond guaranteeing each guest 100 percent satisfaction
- Prepared for and executed quarterly new menu implementation
- Wrote an efficient schedule for servers, bartenders, baker, host, bussers and food runners
- Achieved Restaurant of The Year 2013
Restaurant Manager
Duffy's Sports Grill
06.2008 - 03.2012
- Opening team of largest Duffy's location in the company, Grossing 9 million in it's first year
- Carefully interview, select, train and coach staff
- Oversee front of house personnel to maintain adequate staffing and minimize overtime
- Organize special events in the restaurant, including live music, sports promotions and corporate luncheons/dinners
- Correctly calculate inventory and order appropriate supplies
- Strategically develop effective marketing plans to increase sales and profits while managing cost
- Actively participate in ongoing customer service programs to build sales and rapport in the community
Education
Associate of Arts - General
Eastern Florida State College
Melbourne, FLSkills
- Dynamic, professional and personable leader
- Multitasking abilities with proficiency organizing and managing different tasks
- Adept at handling pressure and stressful situations
- Adept at training, developing and coaching new team members and Managers In Development
- Efficient at inter department collaboration
- Strong understanding of restaurant inventory control and reporting
- Excellent interpersonal communication skills
- Self disciplined with keen ability to take initiative
- Effective at cultivating relationships for team member retention
- Passion for ultimate guest satisfaction
- Experience with cloud based restaurant inventory systems and labor management systems
- Excellent time management skills
Certification
ServSafe Certified
Timeline
Server Shift Leader
The Cheesecake Factory
03.2021 - Current
Restaurant Manager
Maggiano's Little Italy
11.2020 - 03.2021
Senior Restaurant Manager
Coopers Hawk Winery & Restaurants
05.2017 - 10.2020
Senior Restaurant Manager
The Cheesecake Factory
05.2012 - 05.2017
Restaurant Manager
Duffy's Sports Grill
06.2008 - 03.2012
ServSafe Certified
Associate of Arts - General
Eastern Florida State College
Similar Profiles
Miranda SmithMiranda Smith
Head Bartender at The Cheesecake FactoryHead Bartender at The Cheesecake Factory
David ColwellDavid Colwell
Senior Manager at The Cheesecake FactorySenior Manager at The Cheesecake Factory
Jose Carlos TinajeroJose Carlos Tinajero
Bartender at The Cheesecake FactoryBartender at The Cheesecake Factory