Michelle Jackson Urena

• Improved team productivity by implementing efficient staff scheduling and task delegation.
• Boosted sales performance through effective merchandising, inventory management and store layout optimization.
• Streamlined operational processes, reducing errors and improving overall efficiency.
• Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
• Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
• Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
• Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
• Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
• Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
• Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
• Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
• Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Working on production line following directions as needed.
• Performed additional duties as assigned.
• Following operating procedures and safety requirements wearing required PPE.
• Working in wet and cold environment.
• Standing for 8 hour shifts.
• Ability to stoop bend lift repeatedly.
• Boxed, labeled and transported items to support assembly operations.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Developed and maintained courteous and effective working relationships

• As Superior: Adhering to safety regulations, identifying health and environmental risks
• Ensuring safe disposal of waste, training staff on tasks, overseeing staff on day to day basis, motivating team members
• Responding to customer complaints, monitoring, and replenishing products, knowledge of sanitation standards and infection control
• Accuracy organization skills, Leads on experience with cleaning and maintenance task, knowledge of stamina to handle physical demand of being Supervisor
• Administrative task, filling paperwork, producing reports, answering phone calls and responding to emails, proficiency with computer, software, Microsoft, and Epic system
• Training, coaching, and developing crew
• Dealing with performance problems and terminations
• Supporting problem resolution and decision making
• Conducting and submission of performance evaluations
• Monitoring performance and initiating action to strengthen results.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time

• Preformed wide variety of duties to clean and disinfect health facilities and ensure an safe environment for all patients, visitors, and staff
• Responsible for carrying out duties as an senior and lead crew member
• Assist Supervisor with work assignments, work flow, staff training, work direction, and special assignments
• Work preformed independently under little to no supervision
• Self management, social awareness, relationship management, radiate positive energy, empathy, and trust
• Worked daily to motivate and develop team members daily through constructive feedback and coaching
• Communication,listening, one on one, or small groups.

• Maintained cleanliness of three college campus buildings at Wallace Community College Dothan,
• Alabama
• Cleaned break rooms, restrooms, hallways, lobbies, entrances, corridors
• Dusting, polishing,vacuumed rugs, sweep and moped floors
• Replenished supplies and cleaning chemicals for all buildings
• Carried cleaning supplies and used wheeled cart
• I am thankful to have worked this job for a month, and to have worked for a month, and to have worked for a good company
• Unfortunately I had to write letter of resignation due to getting ajob with Southeast Medical Center Hospital.

• Preformed a combination of light and heavy duty cleaning to maintain health standards of residential homes and commercial businesses
• Cleaned restrooms, bedrooms, living areas, and kitchens
• Made up beds, fold and organize clothes, Dust clean windows, doors, stoves, refrigerators, microwaves, cabinets,washed dishes, vacuumed and mopped floors.

• Patrolled and surveillance activity to ensure safety of all personnel and visitors on premises
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Inspection of buildings for general safety, means of exits, fire protection, electrical, general safety considerations, or other things that may require attention
• Written activity and incident reports, informing violators of policy and procedures, identifying suspicious behavior, contacting and communicating with authorities, taking action in emergency situations.

• Operated switch board, phones, keys, copy and fax machine, flashlights, walkies talkies
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Screened incoming calls and mail
• Maintained order of daily operations of facility and controlled of inmates
• Utilized routine drug and alcohol test as needed
• Searched inmates and their living quarters for potential threats,weapons,or drugs
• Issued out medication and meals daily
• Searched inmates for contraband upon entering facility
• Substitution of written reports on inmates conduct
• Hourly rounding in areas and within facility.

• Over seen retail inventory, maintained merchandise, stocking, cleaning, organizing, over seeing key holders and cashiers
• Supported store manager as need on visual plans, worked closely with store manager to lead staff, Check-in all shipments from delivery trucks, counting inventory, Stocked all merchandise for customer access by organizing products displays, adding tags to items and stocking products on shelves according to an organized system
• Resolved customer complaints, and provide leadership
• Monitored all cameras and security
• Opened and closing of store shifts procedures
• Counted and deposited all money in safe and made bank deposits.

• Operated cash register, balanced and changed over registers
• Enter information into computer to prepare open and closing of store, statements, receipts, documents, and cash transactions for store records
• Prepared, cooked, and served food
• Food and supply inventory, Organized, and Cleaned.
• Regulated pricing, inventory count and supply during shift hours
• Developed and updated tracking spreadsheets for process monitoring and reporting
• Frequently inspected production area to verify proper equipment operation
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
• Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction

Studied Supervisory Management,