Michelle Harrell
Waynesville,Georgia
Summary
Dedicated Customer Service Manager, with demonstrated strengths in
customer service, time management and attention detail. Good at
troubleshooting problems and building successful solutions. Excellent
verbal and written communicator with a strong background and career
building positive relationships and exceeding goals.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Gambler Transport
04.2012 - 10.2023
- Supervising the daily operations of the Customer Service
- Department
- Handling customer queries in a timely manner
- Maintaining agreements including billing, scheduling, database information and renewals
- Reconciled discrepancies accounts receivable
- Scheduling of all appointments for logistics
- Provided backup support for my team
- Managing 25 drivers in all transportation aspects to achieve our goal of revenue for that month
- Very Fast paced environment
- Answering 50+ calls a day from customers
- Handling all staffing issues.
Medical Assistant then Registered Nurse
Baptist Medical Center
06.1995 - 04.2012
- Provide and coordinate patient care, provide advice and emotional support to patients and their families
- Assessing, observing, recording details and symptoms
- Foundational passion for providing the best care to my patients
- Insurance verification and referrals
- Patient Advocate, medical records and history
- Occasional billing issues
- Being in healthcare has many roles and responsibilities
- It is important to have customer service skills, communication, critical thinking, adaptability, empathy, and strong work initiative , because you’ll handle a variety of situations and work with many different types of people.
Education
Associates - Nursing June
Florida State University
01.1998
Concorde Career Institute- Certified Medical
Skills
- Customer Service Listening Problem Solving
- Motivation Customer Rapport Negotiating
- Communication Time Management Logistics
- Organization Critical Thinking Dispatch
- Call Center Customer Resolution Adaptability
- Organization Attention to Detail Management
- Skills Nursing
- Patient Advocate EMR Patient Billing
- Medical Records Scheduling app Assist Physician
- Patient Education Documentation Insurance Claims
- Hospital Care Resolving Complaints Empathy
- Personnel training and development
- Exceptional interpersonal communication
- Adherence to high customer service standards
- Customer-focused
- Training and mentoring
- Team Building
Additional Information
- March 1995-November 1995 ㅡ Awards .My Customer Service, Dedication and Hard Work I was awarded customer service manager of the year, three years in a row.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Customer Service Manager
Gambler Transport
04.2012 - 10.2023
Medical Assistant then Registered Nurse
Baptist Medical Center
06.1995 - 04.2012
Associates - Nursing June
Florida State University
Concorde Career Institute- Certified Medical
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