Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Michelle Joy M. Jackson

9550 Ella Lee Ln Apt 1713, Houston,TX

Summary

Committed job seeker skilled in meeting company needs through consistent and organized practices. Experienced in working under pressure and adapting to new challenges to enhance the organizational brand. Seeking a customer service representative position to utilize my skills and experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Advisor 1: Blended Support (Tier 2)

Concentrix
Cagayan De Oro, Philippines
02.2021 - 07.2024
  • Answered inquiries from customers regarding their concerns or related topics.
  • Maintained accurate and complete resolution in resolving customer complaints.
  • Assisted customers with issues regarding their paychecks, job applications, and onboarding processes.
  • Adhered to established Standard Operating Procedures for each task.
  • Handled complex customer issues effectively as a Tier 2 agent.
  • Assigned to key accounts focused on Home Service and Staffing platforms.
  • Achieved required metric scorecard.

Cashier

Trimark Abreeza Ventures Inc. (MANGO)
Cagayan De Oro, Philippines
02.2013 - 03.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

Pasalubong Shop (Souvenir Shop)
Cagayan De Oro, Philippines
08.2011 - 11.2012
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Cashier

Castlerock Ventures Inc. (MANGO OUTLET)
Cagayan De Oro, Philippines
02.2011 - 08.2011
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Followed company security procedures for handling large sums of money.

Sales Clerk

Watsons Personal Care Store
Cagayan De Oro, Philippines
07.2010 - 12.2010
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
  • Assisted in the development of store displays to promote products.
  • Ensured that promotional materials were adequately stocked at all times.
  • Organized backroom stock areas as well as kept up with organization of front-end display area.
  • Performed regular inventory counts to ensure accurate records were maintained.

Education

Bachelor of Science - Nursing

Liceo De Cagayan University
Cagayan De Oro, Philippines

Bachelor of Science - Business Administration

Capitol University
Cagayan De Oro, Philippines

High School Diploma -

Montessori De Oro
Cagayan De Oro, Philippines
03-2005

Skills

  • Inbound support for calls and emails
  • Product Knowledge
  • Decision-Making
  • Problem-solving abilities
  • Multitasking
  • Complaint resolution
  • Account updating
  • Building rapport
  • Communicating with clients
  • Knowledge with Intercom and Zendesk
  • Verbal and written communication
  • POS System Operation
  • Payment Processing
  • Honest and Dependable
  • Cash handling and management
  • Organizational Skills

Accomplishments

  • Wave 42 Salutatorian Certificate of Achievement
  • Best in QA (couple of times)

Languages

English
Full Professional
Filipino Tagalog
Native/ Bilingual
Filipino Bisaya
Native/ Bilingual

Certification

  • Career Service Professional Eligibility with 80.09 score (Philippines)

Timeline

Advisor 1: Blended Support (Tier 2)

Concentrix
02.2021 - 07.2024

Cashier

Trimark Abreeza Ventures Inc. (MANGO)
02.2013 - 03.2020

Cashier

Pasalubong Shop (Souvenir Shop)
08.2011 - 11.2012

Cashier

Castlerock Ventures Inc. (MANGO OUTLET)
02.2011 - 08.2011

Sales Clerk

Watsons Personal Care Store
07.2010 - 12.2010

Bachelor of Science - Nursing

Liceo De Cagayan University

Bachelor of Science - Business Administration

Capitol University

High School Diploma -

Montessori De Oro

Similar Profiles

CREATE PROFILE
Michelle Joy M. Jackson