Hi, I’m
Michelle Conners
Richmond,TX
Summary
Detail-oriented and versatile Business Administrative Professional with 10+ years of experience in office operations, executive support, and client service. Proven success in coordinating complex schedules, streamlining internal processes, and supporting recruiting and onboarding efforts. Adept at building strong internal relationships, maintaining confidentiality, and providing reliable support to leadership teams. Known for being resourceful, organized, and people-focused with a passion for operational excellence.
Overview
11
years of professional experience
Work History
Russell Reynolds Associates
People Operations and Office Management Specialist
03.2024 - Current
Job overview
- Oversee day-to-day administrative functions to ensure seamless office operations and an organized workplace environment
- Provide direct support to leadership with scheduling, meeting facilitation, and confidential coordination of people-related matters
- Collaborate with HR and recruiting teams to manage onboarding logistics, candidate interviews, and internal communications
- Support employee engagement activities, workplace policy documentation, and benefits-related communications
- Act as a liaison between employees, leadership, and external vendors to ensure smooth information flow and service delivery
- Recognized for improving onboarding turnaround time by 20% through better process alignment
- Spearheaded scheduling improvements that reduced meeting conflicts by 30%
Sonic Automotive
Office Manager/ Advisor/ Brand Ambassador
01.2014 - 03.2024
Job overview
- Managed service operations and administrative support across high-volume departments, balancing multiple priorities with accuracy
- Served as point of contact for customer concerns, billing issues, and service inquiries, consistently improving satisfaction metrics
- Trained and supported new staff, helping reduce onboarding time and enhance team integration
- Coordinated insurance claims, invoicing, and account reconciliation, including recovery of over $200,000 in outstanding payments
- Represented the company as a Sonic Connections Team Ambassador (2019–2024), promoting positive culture and team development initiatives
- Developed new tracking system for customer claims that reduced processing time by 25%
Education
Houston Christian UniversityHouston
Master of Science from Human Resource Management
08-2025
Houston Christian UniversityHouston
BBA from Business Administration
05-2022
Wharton County Junior CollegeWharton
Associate of Arts from General Studies
08-2016
Skills
- Executive & Administrative Support
- Meeting & Calendar Coordination,
- Customer Relations & Conflict Resolution
- Recruiting & Onboarding Support,
- Process Improvement & Documentation
- Vendor & Facilities Management
- Time Management & Problem Solving
Accomplishments
- SHRM Foundation Professional Development Grant – Winter 2023
- Alpha Chi National College Honor Society – Member since 2021
- Sonic Connections Team Ambassador – 2019 to 2024
Timeline
People Operations and Office Management Specialist
Russell Reynolds Associates
03.2024 - Current
Office Manager/ Advisor/ Brand Ambassador
Sonic Automotive
01.2014 - 03.2024
Houston Christian University
Master of Science from Human Resource Management
Houston Christian University
BBA from Business Administration
Wharton County Junior College
Associate of Arts from General Studies
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