Michelle L Carter
Memphis,TN
Summary
With over a decade of diverse experience, my background includes four years as a Traffic Management Specialist in the U.S. Air Force, coordinating travel and cargo movements. I also have nine years of experience in logistics management and office administration, focusing on cargo preparation and documentation. As a graphic designer, I've worked independently and in teams, creating designs using Adobe Creative Cloud for clients like South Texas Comfort Control and TRUCE Magazine Memphis. I hold an AAS degree in Graphic Arts and am pursuing a BBA in Information Technology. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Graphic Designer with a talent for developing unique custom artwork. Innovative approach to ideas and concept development. I am offering three years of expertise overseeing individual projects and brand development.
Overview
17
17
years of professional experience
Work History
Graphic Designer
Dark Lab Media
08.2020 - 05.2022
- As a Graphic Designer and Multimedia Specialist, I specialized in creating compelling designs and multimedia content for promotional use
- My expertise includes: Designing infographics, digital advertisements, and banners using Adobe Photoshop, adhering to clients' brand guidelines
- Editing videos for events like weddings and using Final Cut Pro
- Collaborating with creative teams on projects for clients such as Better Weigh Center, Spears and Co
- Realty, and Rockport Living Rentals
- Managing social media and content through the Vendetta application
- My role involves direct client interaction to translate their ideas into visual designs, contributing significantly to their digital and social media presence.
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
Distribution Process Specialist
Defense Logistics Agency
08.2012 - 05.2021
- In my eight years as an Office Administrator and Distribution Process Specialist, I have specialized in managing and overseeing logistics operations, specifically in: Coordinating and controlling the shipment of government cargo, including hazardous materials
- Organizing and scheduling shipments across the U.S
- And internationally
- Handling shipment documentation, verifying invoices, and calculating transportation costs
- Assisted customers with shipment tracking, resolved issues, and provided status updates
- Ensuring accurate logging and record-keeping of received materials and managing inventory discrepancies
- Overseeing cargo preparation for shipping, including container inspections and load verifications
- Operating forklifts with up to 15,000 pounds capacity for cargo handling
- My role has ensured efficient and accurate distribution processes, contributing to streamlined logistics operations.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Monitored and reported on process performance to verify compliance with established standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Freight Rate Assistant
436TH Aerial Port Squadron
02.2011 - 08.2012
- While working as an Office Administrator in logistics for a year, my key responsibilities included: Preparing cargo for outbound movement, both domestically and internationally
- Handling shipment documentation and Bills of Lading using relevant shipping software
- Calculate and determine appropriate shipment charges and tariff rates.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Increased customer service success rates by quickly resolving issues.
Traffic Management Journeyman
United States Air Force
10.2005 - 06.2009
- I proudly served my country for over four years as a Traffic Management Specialist in the U.S
- Air Force
- During this time, I: Coordinated and managed travel and cargo movements for Department of Defense personnel and their families, including handling permanent changes of station, temporary duties, and emergency leave
- Provided detailed information on travel entitlements and restrictions, overseeing the shipment and storage of personal property
- Prepared and maintained detailed documentation for cargo movements, adhering to customs clearance requirements
- Managed shipping logistics, including calculating charges and tariffs, ensuring timely and accurate cargo delivery
- Kept precise records of shipments, addressed discrepancy reports, and organized necessary transportation packaging
- Oversaw the staging and loading of military and commercial delivery trucks
- Undertook on-call responsibilities, prioritizing the shipment of mission-essential equipment.
- Assembled signs and cones to direct traffic through construction sites.
Education
BA in Information Technology - Information Technology
University of Phoenix
01.2025
AA in Graphic Design -
Full Sail University
01.2018
Skills
- Customer Service
- Distribution Process Specialist
- Office Administrator
- Communication
- Forklift Driver
- Visual Design
- Image Editing
References
Available upon request.
Additional Information
List of Systems Air Force and Federal Government Technology:
1. Cargo Movement Operating System (CMOS)
2. Electronic Transportation Acquisition System (ETA)
3. Transportation Operation Personal Property System (TOPS)
4. Automated Commercial Environment (AESDirect)
5. Global Air Transportation Execution System (GATES)
6. Defense Transportation Tracking System (DTTS)
7. Global Freight Management (GFM)
8. Distribution Standard System (DSS)
9. Logistics Modernization Program (LMP)
Timeline
Graphic Designer
Dark Lab Media
08.2020 - 05.2022
Distribution Process Specialist
Defense Logistics Agency
08.2012 - 05.2021
Freight Rate Assistant
436TH Aerial Port Squadron
02.2011 - 08.2012
Traffic Management Journeyman
United States Air Force
10.2005 - 06.2009
BA in Information Technology - Information Technology
University of Phoenix
AA in Graphic Design -
Full Sail University
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