Michelle L. Esquivias
Los Angeles,CA
Summary
Results-driven professional with extensive experience in customer service and healthcare sectors. Proven ability to enhance customer engagement through in-depth product knowledge and effective patient interactions. Committed to achieving high satisfaction and loyalty across various environments.
Overview
4
4
years of professional experience
Work History
Sales Stylist
Levi's Outlet Store
Commerce, CA
10.2023 - Current
- Guided customers in selecting clothing and accessories that complemented personal style.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Demonstrated comprehensive product knowledge to enhance customer engagement.
- Maintained knowledge of current fashion trends and product offerings for informed recommendations.
- Educated customers on product features, care instructions, and styling options to enhance purchase confidence.
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
- Processed sales transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to design visually appealing merchandise displays that attract customer interest.
- Assisted in maintaining store appearance to create an inviting shopping environment.
- Trained new associates on company policies, product knowledge, and customer engagement techniques.
- Handled all customer complaints professionally and courteously while adhering to company policies.
Tutor
Private Home
Los Angeles, California
09.2022 - Current
- Developed tailored lesson plans for diverse learning styles and needs.
- Supported students in mastering homework and exam preparation across multiple subjects.
- Delivered personalized tutoring sessions, enhancing student understanding of homework assignments.
- Engaged with parents to discuss student progress and identify targeted improvement strategies.
Volunteer
Los Angeles General Hospital
Los Angeles, California
09.2022 - 10.2023
- Provided emotional support to patients and families during hospital visits.
- Communicated patient needs to healthcare professionals promptly and accurately.
- Assisted medical staff with patient care and comfort needs.
- Organized medical supplies and maintained cleanliness in patient areas.
- Executed tasks assigned by supervisors within set timeframes.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Education
Bachelor of Science - Kinesiology
California State University, Fullerton
Fullerton, CA05-2027
Certified Nurse Assistant
East Los Angeles Skill Center
Los Angeles, CA10-2026
San Gabriel Mission High School
San Gabriel, CA05-2023
Skills
- Customer service and support
- Sales transactions management
- Point-of-sale systems
- Technology proficiency
- Attention to detail
- Time management
- Team collaboration
- Communication skills
- Active listening
- Multitasking ability
- Leadership skills
- Emotional support
- Patient care
- Medical terminology expertise
- Personal care assistance
- Transfer techniques
Languages
Fluent in English and Spanish
Pre-OT Pathway
USC, Pre-Occupational Therapy Pathway Cohort, 2026-2027
Timeline
Sales Stylist
Levi's Outlet Store
10.2023 - Current
Volunteer
Los Angeles General Hospital
09.2022 - 10.2023
Tutor
Private Home
09.2022 - Current
Bachelor of Science - Kinesiology
California State University, Fullerton
Certified Nurse Assistant
East Los Angeles Skill Center
San Gabriel Mission High School