Michelle L. Gerhard
West Farmington,OH
Summary
Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Overview
27
27
years of professional experience
Work History
Operations & Credentialing Specialist
Cleveland Foot & Ankle Clinic
07.2011 - 03.2025
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Managed multiple priorities effectively, simultaneously completing credentialing tasks for numerous providers on time.
- Conducted primary source verifications such as background checks and board certifications.
- Record license, DEA, and Board Certificates.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Maintained a thorough understanding of accreditation standards, enabling accurate interpretation of guidelines for staff members when needed.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed credentialing files while strictly adhering to confidentiality and privacy laws, ensuring secure handling of sensitive information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone calls and messages for 13 podiatrists scheduling appointments and handled patient inquiries.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
Clerkship Coordinator
Kent State University College of Podiatric Medicin
07.2006 - 05.2011
- Work collaboratively with the residency coordinator to place students for residency and clerkships.
- Schedule clinical rotation for all third and fourth year students.
- Maintain tracking for third and fourth year students.
- Handle clerkship orientation.
- Create yearly student schedules.
- Track third and fourth-year evaluations.
- Assist with the preparation and mailing of student correspondence.
- Maintained student files and records for clerkship and residency.
- Ensure students have completed all necessary steps for graduation.
- Attend Academic Council meetings.
Office Specialist
Beachwood Foot & Ankle Clinic
07.1998 - 06.2011
- Managed appointments and surgeries for seven physicians.
- Obtained pre-authorization from insurance companies before medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Managed medical billing software system.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Education
High School Diploma -
Mayfield High School
Mayfield, Ohio06-1994
Skills
- HIPAA compliance
- Data management
- Credentialing Management
- Insurance procedures
- Application management
- Regulatory compliance
- Accreditation Data Management
- Healthcare Credentialing Process
- Office Operations Management
- Documentation and recordkeeping
- Inventory Management
- Meeting & Event Planning
- Oral Presentation
- Complaint handling
- Decision-making
Software Programs
Microsoft Office Suite
Medisoft Billing
Medinotes Billing
Athena Medical Billings
Timeline
Operations & Credentialing Specialist
Cleveland Foot & Ankle Clinic
07.2011 - 03.2025
Clerkship Coordinator
Kent State University College of Podiatric Medicin
07.2006 - 05.2011
Office Specialist
Beachwood Foot & Ankle Clinic
07.1998 - 06.2011
High School Diploma -
Mayfield High School
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