Michelle L Johnston
Suwannee,Fl.
Summary
Adept at ensuring operational excellence and safety, my tenure at UF Health Shands Hospital honed my skills in phlebotomy and patient care, significantly enhancing patient satisfaction. Expert in staff management and workplace safety, I excel in high-pressure scenarios, demonstrating leadership and a keen ability to streamline processes for efficiency. My time at Shands made me an efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Supervisor Transportation
University of Florida, Gainesville
04.2022 - Current
- Picking up and transporting passengers safely to and from locations
- Maintenance and knowledge of Company shuttle vehicles. Including handicapped adapted vehicles
- Knowledge of Company technology and gadgets
- Familiar with geography and road service rules, both State and County
- Able to navigate various traffic situations without supervision
- Training new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Collaborated with other leaders and executives to direct workflow and support operations.
Phlebotomist
UF Health Shands Hospital
08.2021 - 05.2022
- Transporting and handling patients paperwork and lab draws
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Verified proper storage and transportation of specimens to laboratories.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Knowledge of proper tubes for various blood tests
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Proper patient identification
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Phlebotomist
North Florida Regional Medical
11.2020 - 10.2021
- Transporting and handling patients paperwork and lab draws
- Proper patient identification
- Knowledge of proper tubes for various blood tests
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Phlebotomist
Grifols
09.2020 - 06.2021
- Sanitation and operation of a hemodialysis machine
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Following current medical procedures pertaining to venipunctures & demonstrating them for training purposes
- Collecting blood cultures from patients for lab work
- Verified proper storage and transportation of specimens to laboratories.
- Stock management & record keeping
- Organized daily work based on collection priority.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
High School Diploma -
Dixie County High School
Cross City, Fl06.2010
Skills
- Poised
- Convergent thinker
- Attentive
- All-inclusive
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Development
- Safety understanding
- Operations Management
- Inventory Control
- Scheduling Coordination
References
- Michele Lamoso (Manager) SNAP Tansportation at U.F (352)443-9931
- Shuana Elliot (Manager) Shands Clinical Lab Dept. (352)870-3748
- Tammy Maines, (Co-worker) Biomat USA Grifols (352) 514-7725
- Ada Alcorn, (Friend) (352) 870-2129
Timeline
Shift Supervisor Transportation
University of Florida, Gainesville
04.2022 - Current
Phlebotomist
UF Health Shands Hospital
08.2021 - 05.2022
Phlebotomist
North Florida Regional Medical
11.2020 - 10.2021
Phlebotomist
Grifols
09.2020 - 06.2021
High School Diploma -
Dixie County High School
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