MICHELLE L. JONES
Murfreesboro,TN
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the plastic surgery industry.
Overview
22
22
years of professional experience
Work History
Director of Operations
Inspire Aesthetics Goup
05.2023 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Manager, Professional Services Consulting
Nextech Systems
07.2022 - 04.2023
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Professional Services Consulting
Nextech Systems
01.2017 - 07.2022
- Met with professional services management to analyze workflow and propose policy improvements.
- Created strategies that propelled business forward in industry.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with clients to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
MANAGEMENT/MARKETING COORDINATOR
Mj Consulting Group
01.2006 - 09.2017
- Managed over 20 people
- Scheduled Staff
- Submit Payroll
- Organized Trade Shows
- Visual Marketing Team Lead
- Asset Protection
- Set Team Sales Goals
- Hire and Train Staff
Independent Contractor
Nextech
10.2012 - 01.2017
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed day-to-day operations of consulting business, which required such tasks as onsite training of clients
- Consulted with customers to assess needs and propose optimal solutions.
Nextech Marketing Coordinator
Nextech Systems
01.2002 - 01.2012
- Answered general marketing department inquiries by email, phone, and mail.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Organized Trade Shows
Education
Bachelor of Science - PRODUCT DEVELOPMENT AND DESIGN
THE OHIO STATE UNIVERSITY
Columbus, OHSkills
- Strategic Planning
- Operations Oversight
- Strategic Planning and Execution
- Process Improvements
- Performance Analysis
- Business Management
- Operational Efficiency
- Budget Management
Timeline
Director of Operations
Inspire Aesthetics Goup
05.2023 - Current
Manager, Professional Services Consulting
Nextech Systems
07.2022 - 04.2023
Professional Services Consulting
Nextech Systems
01.2017 - 07.2022
Independent Contractor
Nextech
10.2012 - 01.2017
MANAGEMENT/MARKETING COORDINATOR
Mj Consulting Group
01.2006 - 09.2017
Nextech Marketing Coordinator
Nextech Systems
01.2002 - 01.2012
Bachelor of Science - PRODUCT DEVELOPMENT AND DESIGN
THE OHIO STATE UNIVERSITY
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