MICHELLE L. LEE
Greenville,Texas
Summary
Initiative-taking, driven professional with twenty (20) plus years of experience in client care service. My business acumen and my attention to cultural sensitivity and diversity are an asset in a service-focused environment. My strong background in both education and administration creates an opportunity to significantly contribute to the success of the Crisis Center of Northeast Texas and the community. My work ethic and mindset to continuously improve my skill set and knowledge are the catalysts to my excellent history.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Texas Works Advisor II
Health and Human Services Commission
06.2024 - Current
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
License and Permit Specialist
Texas Department Of Public Safety
02.2024 - 05.2024
- Reviewed and processed permit applications to ensure compliance with local regulations.
- Conducted driving test to verify adherence to permit conditions and regulations.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
Center Director
Raffa Family Center
01.2020 - 01.2023
- Promoted to manage and oversee the daily operation of the education and family services division for the non-profit organization.
- Interviewed, hired, trained, and supervised staff on the center's goals and protocols.
- Redesigned, implemented, and launched client services and educational programs designed to further elevate the goals, value, and mission of the center and increased educational referrals by more than 300% with the implementation of virtual services.
- Facilitated client care services through advocacy and external resources to clients in the educational program.
- Networked with donors and other supporters cultivating a relationship toward financial giving.
- Advised in strategic planning and case management services that are unique and catered to the client with the aim of placing the client in the best possible environment to succeed.
- Documented clients' educational progress within the educational program using Electronic Medical Records (EMR) and measured, recorded, and reported a 75% increase in education clients through Key Performance Indicators (KPI).
- Consulted with State family services staff, parole and probation officers and other legal entities under strict confidentiality.
- Managed and dispersed funds provided from FEMA grant (EFSP and ARPAR) to the community and monitored grant and contract documentation, recordkeeping and ensured policies and procedures met requirements.
- Increased community awareness for the center by conducting offsite presentations and speaking engagements.
Clinic Client Services Director
Raffa Clinic
01.2015 - 01.2020
- Provided client care services to medical and educational clients.
- Hired, trained, and supervised staff and recruited, interviewed, and trained volunteers to provide quality service to individuals.
- Developed training materials and conducted training seminars that included policies, documentation and record-keeping, cultural sensitivity to provide quality client care services and promote a healthy work environment.
- Resolved conflicts with the goal of restoration/reconciliation.
- Helped develop, implement, evaluate programs for budget development and oversight.
Community Education Coordinator
Women In Need, Inc.
01.2002 - 01.2015
- Created presentations for public information and awareness about services provided by the non-profit entity and educated the community on domestic violence and teen dating violence, which included middle and high school youth.
- Worked with at-risk and other diverse populations to provide advocacy, case management, education, and awareness for individuals who are in crisis areas of homelessness and intimate partner abuse.
- Developed innovative community events to bring education and awareness and recruited financial and volunteer support of community events for underserved populations.
- Authored, awarded, and managed funded grants from the Office of the Attorney General and increased awareness in the schools and community by 150%.
Education
Some College (No Degree) - General Studies
Jarvis Christian College
Hawkins, TXSome College (No Degree) - Marketing
East Texas State University/Texas A&M Commerce
Commerce, TXSkills
- Administrative oversight – 8 years
- Proficient in case management practices
- Fifteen years in client support
- Client intake and assessment
- Extensive experience in program management
- Experienced public speaker
- Client relationship management
- Team-based coordination efforts
- Emotional intelligence
- Strong organizational abilities
- Detail-oriented approach
- Proficient in managing multiple tasks
Certification
- Health and Human Services Navigator Certification Assessment - Expires 2024-08-04.
- Health and Human Services Cybersecurity Attestation - Expires 2024-08-03.
Timeline
Texas Works Advisor II
Health and Human Services Commission
06.2024 - Current
License and Permit Specialist
Texas Department Of Public Safety
02.2024 - 05.2024
Center Director
Raffa Family Center
01.2020 - 01.2023
Clinic Client Services Director
Raffa Clinic
01.2015 - 01.2020
Community Education Coordinator
Women In Need, Inc.
01.2002 - 01.2015
Some College (No Degree) - General Studies
Jarvis Christian College
Some College (No Degree) - Marketing
East Texas State University/Texas A&M Commerce