Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle L Legg

Madison

Summary

Dedicated professional with experience as a Special Education Paraprofessional at Madison Metropolitan School District, skilled in IEP compliance and classroom organization. Demonstrated empathy and effective behavior management techniques, fostering a positive learning environment. Proven ability to enhance student engagement and support learning disabilities, ensuring tailored educational experiences.

Overview

14
14
years of professional experience

Work History

Special Education Paraprofessional

Madison Metropolitan School District
01.2020 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Interacted physically and verbally with students throughout each day.
  • Maintained positive attitude and affirmatively communicated with each student.

Call Center Representative

Health Grades
10.2017 - 01.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Payroll Specialist

Community Living Alliance
03.2014 - 09.2017
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Appointment Scheduling Specialist

ExamWorks
04.2011 - 02.2014
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Supported company-wide initiatives aimed at improving overall service quality through active participation in process improvement teams and sharing of best practices related to appointment scheduling.
  • Collaborated with team members to optimize scheduling efficiency, leading to improved overall staff performance.
  • Organized regular team meetings to discuss best practices in appointment management, fostering continuous learning within the department.

Education

No Degree - Nursing

Ball State University
Muncie, IN
05-1996

Skills

  • IEP compliance
  • Teacher assistance
  • Learning disabilities support
  • Classroom organization

Timeline

Special Education Paraprofessional

Madison Metropolitan School District
01.2020 - Current

Call Center Representative

Health Grades
10.2017 - 01.2020

Payroll Specialist

Community Living Alliance
03.2014 - 09.2017

Appointment Scheduling Specialist

ExamWorks
04.2011 - 02.2014

No Degree - Nursing

Ball State University

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