Michelle L. Mabry
FARMINGTON,MO
Summary
Highly-motivated individual with 10+ years experience in the criminal justice system, including case management, field supervision and specialty caseloads. Seasoned professional with excellent communication, organization and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
911 Dispatcher
St Francois County Joint Communications Center
Park Hills, MO
06.2021 - Current
- Receive public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Prepare data for dispatch or referral by evaluating, categorizing, formatting, and documenting incident per established policies, procedures, or protocols.
- Maintain location and status of units, given resources available and utilizing systems and equipment, so current availability, status, and safety of all deployable resources is known.
- Maintain computerized records and database, entering data on calls for service into CAD system.
- Read system maps and caller information, and documented details in system.
- Route calls to police, fire and ambulance service to meet individual call needs.
- Relay latest information to first responders via electronic means, telephone calls and radio responses.
- Complete appropriate forms and radio announcements for police department needs such as Attempt to Locate requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carry out day-day-day duties accurately and efficiently.
- Performs duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proves successful working within tight deadlines and fast-paced atmosphere.
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
Head Cashier
Lowe’s
Farmington, MO
10.2020 - 06.2021
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Displayed new stock and rotated existing products.
- Increased customer loyalty and retention.
- Analyzed purchases for signs of fraud.
- Directed team of 12-15 cashiers to maximize performance and deliver exceptional service to every customer.
- Oversaw group of 12-15 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Evaluated professionalism of checkouts daily and kept team members on top of cleaning tasks.
Probation & Parole Officer II
Missouri Department Of Corrections
Farmington, MO
06.2007 - 08.2019
- Governed daily activities of Farmington Community Supervision Center residents to ensure public safety and developed plans to promote successful community re-entry.
- Monitored offender compliance and progress by overseeing participation in employment, drug treatment and other appropriate programs
- Facilitated cognitive behavioral programming, as necessary.
- Designed, built, and implemented database to track information specific to Farmington Community Supervision Center program.
- Compiled information, prepared social and developmental histories, documented supervision activities and maintained required records.
- Built relationships with offenders, assessing living conditions and case background information.
- Determined appropriate supervision levels by conducting and interpreting results of risk/needs assessments.
- Wrote progress reports and testified under oath at court hearings.
- Conducted investigations into violations and other allegations.
- Screened offender referrals and completed intake interviews and paperwork.
- Adhered to legal requirements by performing office, home and employment visits..
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Administered DNA testing and drug and alcohol screenings for offenders.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Supervised over 50-100 offenders including specialty caseloads (Level I, II, III, and Intensive Supervision).
Education
Master of Science - Counseling
Missouri Baptist University, One
St Louis, MOBachelor of Arts - Criminal Justice Administration
Columbia College
Columbia, MO05.2012
Skills
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Active Listening
- Verbal and Written Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Self-Motivated
- Decision-Making
- Planning and Coordination
- Multitasking Abilities
- Flexible and Adaptable
Timeline
911 Dispatcher
St Francois County Joint Communications Center
06.2021 - Current
Head Cashier
Lowe’s
10.2020 - 06.2021
Probation & Parole Officer II
Missouri Department Of Corrections
06.2007 - 08.2019
Master of Science - Counseling
Missouri Baptist University, One
Bachelor of Arts - Criminal Justice Administration
Columbia College
Certification
- EMD - Emergency Medical Dispatch
- T-CPR - Telephone CPR
- First Aid/CPR Certified
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