Michelle Zawrotny
DUNCAN,SC
Summary
Motivated leader with 20+ years' experience in organizing and managing services within the hospitality environment. Searching for a challenging position in a dynamic and progressive company where multiple years of experience can be used to contribute to the success and growth of that company.
Overview
24
24
years of professional experience
Work History
Restaurant General Manager
Grimaldi's Pizzeria
06.2015 - Current
- Manages 50 team members which include 2 salaried assistant Managers, 2 key managers and an hourly kitchen supervisor.
- Meet financial objectives by forecasting, adjusting labor expenditures, practicing portion controls, preparing budgets, and analyzing variances.
- Monitored performance of staff and providing feedback on their performance.
- Oversee all finance and accounting functions, including, but not limited to, a/r, a/p, petty cash, payroll, budgeting, and forecasting.
- Provided support to management in the daily oversight of key functions and employees during the normal course of business
- Set & maintained training policies & standards to use as guidelines for the team.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Tracked and ordered products to ensure efficient inventory and waste costs.
- GM training manager - I have trained 5 general managers and 2 store managers for the area as well as training and developing my own management team.
- Support manager for the area. I travel to stores that need my assistance. I am currently the intermittent GM at our Kentucky location. I was most recently the intermittent GM in Destin.
- I have won several store contests with my team, one sent me to Italy.
- I received the highest compliments from my team that were sent in to the HR corporate office when they sent out an anonymous questionnaire via a QR code. My team were at a 98% rate of returned.
Retail and Restaurant Manager
Hard Rock Cafe
08.2010 - 01.2014
- Designed and developed 45 store pins for the café each year.
- Manage operational and fiscal activities of department to include : staffing levels, training, budgets, and financial goals.
- Establish employee goals and conduct employee performance reviews.
- Handled all merchandising, inventory control, and ordering.
- Redeveloped guest service retail training for LVG café.
- Coordinate and manage large pin events at the cafe that produced over $15,000 an event.
- Coordinate and manage off site events and charity events for Vegas market.
- Assisted and ran shifts in restaurant.
Director of Retail and Events
House Of Blues
01.2006 - 07.2009
- Operated 2nd largest volume retail store in company.
- Responsible for planning yearly store budget.
- Handled all merchandising, inventory control, and ordering.
- Assist in developing local marketing and advertising strategies.
- Coordinate live music acts on our courtyard stage.
- Handled all large music events concert merchandise, set up, sell and settle.
- Coordinate special events where we sell merchandise at offsite concert events.
- Designed city specific t-shirt for our location. It quickly went to #1 and stayed.
- Interact with corporate personnel at all levels and other directors.
- Schedule and conduct department meetings.
- Establish employee goals and conduct employee performance reviews.
- Assisted and ran shifts in restaurant.
Retail Manager and Celebrity Events
Planet Hollywood
01.2000 - 12.2006
- Operated 2nd largest volume store in company.
- Handled all merchandising, and inventory control.
- Manage operational and fiscal activities of department to include : staffing levels, training, budgets, and financial goals.
- Schedule and conduct department meetings.
- Establish employee goals and conduct employee performance reviews.
- Attend magic conventions and assist in line assortment.
- Assisted and ran shifts in restaurant.
- Assisted with all Celebrity Events from in restaurant visits or outside events, such as setting up celebrity green rooms.
- Coordinated meet and greets with celebrities and worked with radio stations for events.
Education
No Degree - Hospitality Management
UNLV
Las Vegas, NVSkills
- Restaurant experience
- Recruiting
- Purchasing
- Profit & loss
- P&L Management
- Organizational skills
- Multitasking
- Microsoft Office
- Excel
- Location specific marketing
- Labor cost analysis
- Inventory management
- Guest relations experience
Accomplishments
- Designed a t-shirt for House of Blues- Las Vegas' 10yr anniversary that quickly turned into the number 1 selling shirt in the store
- Increased the average dollar check at House of Blues by $7.00
- Averaged the highest merchandise-restaurant mix in the company at Planet Hollywood, as well as having the highest average dollar checks in the company
- Increased the average dollar check at Hard Rock by $4.00 my first year
- Increased the average dollar check at Hard Rock by .53 cents during my 2nd year as well as having the highest average dollar spend in the company worldwide
- An exceptional motivator who generates high levels of employee morale and engagement by modeling excellent guest service behaviors.
Timeline
Restaurant General Manager
Grimaldi's Pizzeria
06.2015 - Current
Retail and Restaurant Manager
Hard Rock Cafe
08.2010 - 01.2014
Director of Retail and Events
House Of Blues
01.2006 - 07.2009
Retail Manager and Celebrity Events
Planet Hollywood
01.2000 - 12.2006
No Degree - Hospitality Management
UNLV