Michelle L Passmore

• Led HRIS team of 5 in managing the organization’s Workday platform.
• Partnered with Benefits to support Workday configuration, open enrollment, and leave of absence.
• Partnered with HR functions to continuously improve the business process, and provide dashboard and management reports/reporting.
• Ensured that all employees are self-sufficient with employee systems (HRIS) to attain all needed information (payroll, benefits, disability, performance data) in real-time and without People team assistance.
• Partner with Learning and Development and other key stakeholders to create and deliver all annual reviews for 2022 through Workday (1120 employees).
• Provided support for HR colleges by troubleshooting, researching, and resolving HR system and workflow problems, unexpected results, or process flaws.
• Conducted quality assurance to verify the accuracy of data used in IT projects.
• Implemented Workday Case management tool and email ingestion in 90 days. With company-wide roll-out and training via Zoom to over 700 participants.

• Provide client-specific HR Management and administration to 6 Government Contractor clients, supporting over 4,750 employees and contractors nationwide.
• Consulted with clients on annual enrollment proposal reviews, plan design discussions, and creative solutions to challenging rate increases.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Developed and maintained positive relationships with external vendors, insurance providers, and benefits administrators to establish trust and rapport.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Developed and implemented onboarding and orientation programs for new employees.
• Administered employee benefits programs and assisted with open enrollment.
• Coordinated and managed multiple enrollment activities within several HRIS systems and partnered with vendors and brokers to successfully finalize within expected delivery deadlines
• Extensive HRIS integration setups, reporting buildout, API coordination, and automation options.
• Monitored employee attendance and performance, addressing issues with company policies and procedures.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

• Administration of absence management for a population of 25K+ team members (FMLA, PFLSTD, LTD, Sick Leave, USERRA, and ADA interactive process)
• Provides consultative support to employees, managers, and vendors through continued communication and follow-up to questions and paperwork
• Directs inbound claims assignments for leave administrators, assigning tasks and claims management averaging 400 weekly.
• Streamlined standard procedure guides, FAQs, and leave templates for department efficiency which involved Workday Knowledge article setup for over 1000 articles.
• Extensive HCM reporting, metrics, forecasting, and workforce modeling.
• Fielded ongoing employee relations concerns, conflict resolution opportunities, investigations, and operational changes as warranted.
• Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
• Maintained integrity and confidentiality of human resource files and records.
• Coordinated benefits and process enrollments, changes and terminations for benefit plans with specific expertise in FMLA.
• Performed periodic audits of HR files and records to verify the proper collection and filing of FMLA documents.

• Consulted in regular communication with clients and employees regarding FMLA and other accommodation leaves specific to their situation
• Coordinates disability benefits with multiple providers and state agencies
• Evaluates the client’s current HR and Benefits practices, identifying gaps and inefficiencies to develop recommendations for utilizing products and services with the ADP offerings
• Multi-state processing of FMLA and other leave benefits across multiple client groups covering over 100,000 lives.
• Responded to employee inquiries regarding benefits and other HR topics.

Caregiver for family member.

• Operated client-specific management of FMLA, Company Medical Leave, Short-Term, and Long-Term Disability claims administration encompassing insured and self-insured products
• Fostered extensive client relationships with consult-based RFP process, identifying gaps in current processes and structuring implementation and ongoing administration to ensure customer satisfaction.
• Directed 179 staff members every week, oversight of call volumes, workforce adjustments, analyzing caseloads, adjudication review, and resolution.
• Enforced daily/weekly oversight to ensure compliance, performance goals, and company expectations were achieved.
• Assisted and maintained claim loss and reserve records and reported on claims in relation to company business and industry standards.
• Complied with established internal controls and policies.
• Managed claims, subrogation, liability reserve setting, negotiating, and liability litigation support.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures
• Processed employee claims involving performance issues and harassment

• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
• Participated in labor-management meetings to discuss labor issues
• Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies
• Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership
• Negotiated collective bargaining agreements
• Interpreted and advised on labor relations policies and previously negotiated agreements